Northern Territory Public Sector : People Matter Survey Report 2014
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46 0 6 | D E TA ILE D R E SU LT S NORTHERN TERRITORY PUBLIC SECTOR PEOPLE MATTER SURVEY REPORT 2014 This section of the report presents results for each individual survey item. Detailed results allow the investigation of themes outside of the assigned headings (e.g., personal accountability, perceptions of how supportive the NTPS is, satisfaction/agreement with the job characteristics) which can only be performed by looking at the detailed results. To interpret results for 2014, it is important to consider all of the information provided for each question and not just a component in isolation. VALUES FIGURE 6.1: Agreement with adherence to NTPS Values 06 | DETAILED RESULTS Strongly Disagree Disagree Dont Know Agree Strongly Agree In my workplace, we use feedback from our customers/clients/stakeholders to improve the services we deliver In my workplace, work is undertaken using best practice approaches My agency provides high quality services to the Northern Territory community My manager is committed to ensuring customers receive a high standard of service My workplace strives to achieve customer satisfaction Employees in my agency behave in an ethical manner I am confident that I would be protected from reprisal for reporting improper conduct In my agency, earning and sustaining a high level of public trust is seen as important In my agency, there are procedures and systems designed to prevent employees engaging in improper conduct In my workplace, decisions are made fairly, objectively and ethically My manager encourages employees to avoid conflicts of interest My manager encourages employees to behave in an ethical manner People in my workplace are honest, open and transparent in their dealings People in my workplace do not use confidential information gained at work for personal use C om m it m en t t o Se rv ic e Percentage Agreement 77% 81% 90% 88% 89% 85% 64% 89% 83% 73% 82% 90% 74% 82% 81% 84% 71% 80% 85% 77% 77% 60% 67% 73% 77% 82% 99% 92% 70% 83% 74% 92% 65% 78% 65% 68% 55% 73% Et hi ca l p ra ct ic e D iv er si ty Age is not a barrier to success in my agency Cultural background is not a barrier to success in my agency Disability is not a barrier to success in my agency Equal Employment Opportunity is provided in my agency Gender is not a barrier to success in my agency Having family responsibilities is not a barrier to success in my agency My agency is committed to creating a diverse workforce (e.g. age, gender, cultural background) Working part-time or using other flexible work options is not a barrier to success in my agency In my agency there are clear procedures and processes for resolving grievances In my workplace, decisions are made fairly, objectively and ethically In my workplace, we use feedback from our customers/clients/stakeholders to improve the services we deliver My manager encourages employees to avoid conflicts of interestAc co un ta bi lit y I provide help and support to other people in my workplace I receive help and support from other people in my workplace My input is adequately sought and considered about decisions that directly affect me My manager treats employees with dignity and respect There is a good team spirit in my workplace R es pe ct I encourage people in my workplace to act in ways that are consistent with the values In my agency behaviour consistent with the values is acknowledged My manager actively discourages behaviours that are inconsistent with the values Senior managers model the Code of Conduct and Ethics General Order Senior managers model the NTPS values Le ad er sh ip I am confident that if I lodge a grievance in my agency, it would be investigated in a thorough and objective manner In my workplace, decisions are made fairly, objectively and ethically Impartiality Va lu es