Territory Stories

Alice Springs Town Council 2003/2004 Annual Report



Alice Springs Town Council 2003/2004 Annual Report

Other title

Annual report 2003/2004; Alice Springs Town Council annual report


Alice Springs Town Council


E-Publications; E-Books; PublicationNT; Annual Report




Made available via the Publications (Legal Deposit) Act 2004 (NT).




Alice Springs (N.T.). Council -- Periodicals; Local government -- Northern Territory -- Alice Springs -- Periodicals

Publisher name

Alice Springs Town Council

Place of publication

Alice Springs


Annual Report



File type


Copyright owner

Alice Springs Town Council

Parent handle


Citation address


Page content

Alice Springs Town Council 2004/2005 Annual Report Page 11 A three year action plan has identified the steps and the key roles to be played by the stakeholders in achieving outcomes. Council, in partnership with CATIA and the Chamber of Commerce, will work with retailers, galleries, aboriginal communities, tour operators and artists to promote the presentation, interpretation and display of aboriginal arts, crafts and artefacts. A mid week open night in the mall, supported by a night market, music and community displays is being considered to help reinvigorate the mall and create a critical mass of visitor products. Council will establish clean, safe public toilets and showering facilities within the CBD. Two new ablution blocks will be established in 2005/06. World Heritage Listing for MacDonnell Ranges Council continues to promote World Heritage listing for the MacDonnell Ranges. The NT Government and the Australian Government will ultimately need to take a leadership position on this major initiative. The majestic West MacDonnell Ranges Community Events Council proudly supports key community events unique to Alice Springs. These events bring thousands of international tourists to the centre annually and significantly boost the local economy. Some of the events actively supported by Council through grant money and in-kind support include: Finke Desert Race Alice Desert Festival Henley-on-Todd Regatta Alice Springs Masters Games 1.3 Increased Participation of Indigenous People in the Economy Council continues to work with the NT Government to position Alice Springs as the National Indigenous arts and culture centre. 1.4 Businesses with a Customer Focused Culture to Service Delivery Community Survey In 2004 the community gave Council an overall thumbs-up, after the results were collated from a four-page questionnaire that was posted at random to approximately 5,000 Alice Springs residents. Council is determined to provide a high standard of customer service and has made a concerted effort to become more customer focused. The community responded with a very high rating. From around 1000 responses, nearly 75 per cent indicated they were happy with Councils overall performance. When dealing with Council, 90 per cent of respondents found staff to be courteous, and 74 per cent were satisfied by the turn-around time for Council service requests. Council takes great pride in achieving such a good customer service rating, and will continue to provide the staffing and resources necessary to impress the community with a continued high level of service delivery. According to the public, some of the other things Council does best include: Civic activities and events Community website Alice Springs Show stand Support for the Masters Games While the results of the community questionnaire were generally favourable, there were some areas identified for improvement. The communitys main concerns were excessive litter, anti-social behaviour, lack of parking and toilets in the CBD, and illegal camping in the river. Some of these issues do not fall directly under the jurisdiction of Council, however Council is now looking at working with other agencies to try and address these issues. Litter collection and enforcement has been identified as one of the main priorities for Council, and developing new initiatives to improve in this area is high on the agenda. The results of the community questionnaire were used by Council as a basis for developing its 2004-09 strategic plan. Ec o n o m ic 1.5 Alice Springs Strengthened as a Regional Service Provider Council has been working in partnership with NT & Australian Governments to establish Alice Springs as a Regional Service Centre and will continue to lobby to establish a government office here in Alice Springs.