Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013
Health and Community Services Complaints Commission annual report; Reports; PublicationNT
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Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals
Health and Community Services Complaints Commission
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24 50. In August 2003 an officer from Northern Territory Disability Services prepared an Individual Lifestyle Overview as part of an Individual Community Support Package Funding Application. The officer reported that the lack of a consistent carer and staff changes at the Respite Centre and the Health Clinic were possibly causing the breakdown in Ms Ns care. The 2003 Lifestyle Plan 51. The DHCS Case Manager was based in Arnhem Land and she travelled by road or light aircraft to Ms Ns community and other remote communities which she served. She was employed as a Case Manager for the community by the Arnhem Aged and Disability Services team from August 2003 August 2006. 52. The DHCS Case Manager was interviewed as part of the Investigation. She described her role as Case Manager in the following terms: I was required to travel to different communities to liaise with health clinics, councils, respite services, to co-ordinate the care needs of the client, to determine the best care needsWhatever the issues with any of the clients be they aged or disabled, I was the main point of contact. 53. In August 2003, in response to problems identified with Ms Ns care, the DHCS Case Manager developed an Individual Lifestyle Options Plan (the Lifestyle Plan) to identify RNs care needs.
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