Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013
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28 applied and maintained appropriate standards of service. The Personal Care Guidelines also expected that care providers and staff were aware of their responsibilities in providing personal care to people with disabilities (Guideline 3). The Guidelines were designed to ensure, inter alia, that clients receive quality personal care that best meets their needs (Guideline 2.2). 64. Personal care is defined to include daily self-care tasks such as bathing, dressing, hair care and grooming, toileting, mobility, eating, and self medication (Guideline 5). Many of the services identified as required by Ms N fell within the definition of personal care and the Personal Care Guidelines applied to the provision of those services. 65. Guideline 16 specifies the minimum level of training expected of Personal Carers. 66. Guideline 11 requires service providers to ensure, inter alia, that: (i) Staff availability is sufficient to meet the needs of clients. (ii) Staff are appropriately trained; and (iii) There is an accountable system of assessment, referral training, and supervision. 67. As to compliance with the Service Agreement and Lifestyle Plan, the Clinical Nurse Manager of the Health Clinic, told the Investigation: Her care here is atrocious, theres only so much that we can do. Shes seriously neglected, shes not being fed, shes not being washed, she doesnt have clean clothes on, she doesnt get her tablets.. Nobody
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