Territory Stories

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Details:

Title

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Collection

Health and Community Services Complaints Commission annual report; Reports; PublicationNT

Date

2013-06

Description

Made available via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals

Publisher name

Health and Community Services Complaints Commission

Place of publication

Darwin

File type

application/msword

Copyright owner

Check within Publication or with content Publisher.

Parent handle

https://hdl.handle.net/10070/252343

Citation address

https://hdl.handle.net/10070/545331

Related items

https://hdl.handle.net/10070/545333

Page content

31 had any formal qualifications and only received on the job ad hoc training. 72. The Investigation found no evidence that regular progress meetings or other formal meetings took place between Council and the DHCS Local Area Coordinator as required by the Service Agreement. However, DHCS did inform the Investigation that it was common practice for DHCS Aged and Disability Team members to visit the council and Respite Centres when they visited the community. 73. Although it was planned that a member of the DHCS Arnhem Team would visit each community every six weeks, travel records inspected in the Investigation reveal that community visits to Ms Ns community were in fact much less frequent. Records provided to the Investigation indicate visits to the community on: 12 December 2005; 13 March 2006 (13 weeks between visits); 22 May 2006 (10 weeks between visits) and 10 August 2006 (12 weeks between visits). DHCS advised this was likely due to staffing shortages and recruitment difficulties. 74. Although there were reporting requirements against performance measures in the Service Agreement, there was no evidence that these were complied with. The Respite Centre Manager was not aware of the reporting requirements. It appears they were not enforced by DHCS. 75. Although the Service Agreement permitted DHCS to review contractual compliance with service delivery, there is no evidence that any such review ever took place. Further there is no evidence that DHCS ever


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