Territory Stories

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Details:

Title

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Collection

Health and Community Services Complaints Commission annual report; Reports; PublicationNT

Date

2013-06

Description

Made available via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals

Publisher name

Health and Community Services Complaints Commission

Place of publication

Darwin

File type

application/msword

Copyright owner

Check within Publication or with content Publisher.

Parent handle

https://hdl.handle.net/10070/252343

Citation address

https://hdl.handle.net/10070/545331

Related items

https://hdl.handle.net/10070/545333

Page content

4 2. AUTHORITY 1. By letter dated 26 October 2006, the North Australian Aboriginal Justice Agency (NAAJA) made a complaint about services provided to Ms N and requested that the Health and Community Services Complaints Commission conduct an investigation into her care. Enquiries were made with the then Department of Health and Community Services (DHCS) and in March 2007 the Health and Community Services Complaints Commissioner determined to investigate the complaint (the Investigation). Section 48 (1) of the Health and Community Services Complaints Act (the Act) provides: The Commissioner may, as he or she thinks fit, investigate (a) any matter referred under section 20 (1) or 21 (1); (b) a complaint that the Commissioner has decided to investigate under section 27; or (c) an issue or question arising from a complaint or a group of complaints if it appears to the Commissioner (i) to be a significant issue of public health or safety or public interest; or (ii) to be a significant question as to the practice and procedures of a provider. 2. This investigation was carried out pursuant to section 48(1)(c)(i) and (ii) of the Act - the complaint raised significant issues of a public health or safety or public interest; and raises significant questions as to the practice and procedures of a provider. The investigation was to consider whether:


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