Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013
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51 domestic help), her declining mobility, the lack of day activities, her increasing incontinence and lack of assisted toileting which left her frequently soiled, her lice infestation which caused severe sores and scratching, and Health Clinic staff reports of possible sexual abuse. It was agreed that Ms N was to attend the Respite Centre daily for a shower and health workers were to be allocated daily to care for her. However, the Investigation notes that the Lifestyle Plan had been in place since 2003, further agreement as to the provision of services specified in the Plan was obsolete, what was required was delivery. 112. On 11 August 2006 the Arnhem Aged and Disability Team meeting minutes note that Ms N was no longer mobile, and was very dirty with a head-lice infestation. Emergency respite was discussed. 113. The results of this visit were not reported to the OPG until 1 September 2006. The Adult Guardianship Officer made a note of the conversation she had with the new DHCS Case Manager. The new DHCS Case Manager told the Adult Guardianship Officer that she was concerned about Ms Ns maggots and lice++ - poor mobility asked what could be done (response from) (the DHCS Case Manager) nothing. The Adult Guardianship Officer responded explained to (DHCS Case Manager) that AGO also very concerned apparent neglect over some time AGO not advised of seriousness of situation not impressed.
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