Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013
Health and Community Services Complaints Commission annual report; Reports; PublicationNT
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Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals
Health and Community Services Complaints Commission
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56 of the Adult Guardianship Orders on 21 August 2002 and 7 January 2005. The notifications included the following information If any issues arise that require the involvement or consent of the Guardians please contact (joint Guardians) and call an Adult Guardianship Officer on (xxx) during business hours or telephone pager (number) after hours. The Health Clinic file also contained an information sheet that included the following information under Guardianship (see notes and letters) Delegate of the Public Guardian ph: (xxx) after hours page (xxx) Adult Guardianship (xxx). (iii) Advised that if calls to the OPG were unanswered there was a message service and a paging service for urgent matters. Records maintained by the OPG show that neither the Health Clinic nor the Respite Centre ever used the paging service. (iv) Complained that there was no regular liaison between DHCS, the Respite Centre and the OPG. The OPG pointed out that the only two meetings held were instigated by the OPG; and (v) Noted that although the Adult Guardianship Officer visited Ms Ns community in 2003, there was no travel budget to enable regular visits. Accordingly, the Adult Guardianship Officer necessarily relied on the reports of others about Ms N as the basis for her decisions. 130. As to the care options available to Ms N, the OPG advised: (i) That the OPG did not create or monitor services. The OPG agreed to plans developed by DHCS and expected them to be
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