Territory Stories

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Details:

Title

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Collection

Health and Community Services Complaints Commission annual report; Reports; PublicationNT

Date

2013-06

Description

Made available via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals

Publisher name

Health and Community Services Complaints Commission

Place of publication

Darwin

File type

application/msword

Copyright owner

Check within Publication or with content Publisher.

Parent handle

https://hdl.handle.net/10070/252343

Citation address

https://hdl.handle.net/10070/545331

Related items

https://hdl.handle.net/10070/545333

Page content

59 135. The Department highlighted some of the significant changes made to disability service delivery since 2006 and in particular identified the following matters: (i) The philosophical framework in which services are provided has changed. In Ms Ns time the wishes of the client were considered to be paramount. The current approach considers and values the desires of clients and their families, but also considers duty of care and risk. (ii) In 2006 the Northern Territory Government commissioned KPMG to conduct a review of disability services in the Northern Territory (The Review). Recommendations were implemented which included service improvement activities both internal and external to the Department and the enshrining of operational standards providing guidance to clinicians about assessment and case management activities. (iii) In 2007, Dr Howard Bath made recommendations about managing risk for clients with high, complex and challenging needs and the role of the Department in providing a case management approach even if services were outsourced (The Bath Report). The Department advised that risks associated with care are now assessed and considered through a structured risk assessment process. 136. The Department submitted: The Review and the Bath report and the subsequent launch of the Aged and Disability Program (A&DP) Practice Manual in October 2009 has resulted in a more robust approach to assessing, managing


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