Territory Stories

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Details:

Title

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Collection

Health and Community Services Complaints Commission annual report; Reports; PublicationNT

Date

2013-06

Description

Made available via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals

Publisher name

Health and Community Services Complaints Commission

Place of publication

Darwin

File type

application/msword

Copyright owner

Check within Publication or with content Publisher.

Parent handle

https://hdl.handle.net/10070/252343

Citation address

https://hdl.handle.net/10070/545331

Related items

https://hdl.handle.net/10070/545333

Page content

62 7. CONCLUSIONS Standard of Care 139. It is clear from this Investigation that the shortcomings in the management of Ms Ns care; concerns about her safety and well-being; deficiencies in support systems; and other issues of serious concern surrounding provision of everyday care to Ms N were well known to service providers since at least 1993. 140. An assessment requested in 1993 and later used in Guardianship proceedings in 1994, raised concern about lack of respite facilities, absence of support for carers, Ms Ns vulnerability to and experience of physical abuse, general lack of specialist support for people with mental impairment, shortcomings in day-to-day care in her community and an overall absence of options for securing Ms Ns wellbeing. At the 1994 Guardianship hearing, one report, noting Ms Ns significant intellectual disability, lamented the fact that individuals in Ms Ns circumstances were often left under-challenged, not being given the opportunity to find out what she was capable of. While the Department noted that the absence of stimulating activity was widespread in communities and not solely an issue related to disability, for Ms N the absence of stimulating and challenging activities was identified as a crucial element that contributed to challenging behaviours, escalating problems and in turn impacting on community attitudes and problems relating to Ms N. Aside from short periods of time in which improved care and outcomes were seen, all of these issues remained current at the time of Ms Ns death


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