Territory Stories

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Details:

Title

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Collection

Health and Community Services Complaints Commission annual report; Reports; PublicationNT

Date

2013-06

Description

Made available via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals

Publisher name

Health and Community Services Complaints Commission

Place of publication

Darwin

File type

application/msword

Copyright owner

Check within Publication or with content Publisher.

Parent handle

https://hdl.handle.net/10070/252343

Citation address

https://hdl.handle.net/10070/545331

Related items

https://hdl.handle.net/10070/545333

Page content

72 174. It does appear that over time, front line carers developed fatigue about reporting matters of concern to the OPG because of their perception that phones went unanswered; and, perhaps more importantly, because of their perception that the OPG lacked the capacity to effect sustained change or improvement in Ms Ns circumstances. 175. It appears that the OPG mistakenly believed that its interventions on Ms Ns behalf were effective. The OPG trusted that planned for services would be delivered at an appropriate standard (in spite of the evidence of repeated failings) but did not have the capacity to objectively or reliably verify whether or not services were in fact delivered. 176. Concerning her role, the Adult Guardianship Officer, told the Investigation: You are given some choices and you decide between options. The Guardians are not responsible for providing day to day care, for providing care or case management (Ms N) was able to say what she wantedThe Act requires that we, where possible, take into account the persons wishesShe was saying I want to stay at (her community) and (that) is my home, and that was very clear.. (Ms N) voted with her feetthere had been times over the years when we trialled her coming to town for respite and it was horrific, absolutely horrificShe was more at risk in townThe best place for her to be was in (her community) and to remain there, and then it was up to the Department to put in place services to support her to live there and to monitor those services


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