Territory Stories

2009 Corporate total asset management plan



2009 Corporate total asset management plan

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Darwin City Council


City of Darwin reports; Reports; PublicationNT




Made available via the Publications (Legal Deposit) Act 2004 (NT).






Darwin(N.T.) -- Council -- Periodicals

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Darwin City Council

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29 Corporate Asset Management Plan CCoorrppoorraattee AAsssseett MMaannaaggeemmeenntt PPllaann 2.2.3 Community Requirements Levels of service are either community based or technical based. The Customer based Levels of Service relate to the function of the service provided and the community perceptions of what they receive from the service. These levels of service tend to focus on: Responsiveness (of staff to a defect or failure); Reliability (of a service supplied); Safety (of the infrastructure throughout the life of the asset); and Quality (of a service supplied). Technical based Levels of Service relate to the operational management and outputs the Council delivers. These levels of service typically relate to: Quality (against industry or legislative standards); Quality; Availability Maintainability; Reliability and Performance; Capacity; Environmental Impacts; Cost/affordability (whole of life); Comfort; and Safety (against legislative standards). Ideally a total of eight (8) to ten (10) Levels of Service will be defined for each asset class. The Levels of Service must be SMART: Specific; Measurable; Achievable; Relevant; and Time bound. The current levels of service have been defined by Council officers based on Councils existing practices, known customer expectations and industry guidelines. As more community consultation is undertaken and these expectations defined the levels of service will be reviewed.

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