Territory Stories

2009 Corporate total asset management plan

Details:

Title

2009 Corporate total asset management plan

Other title

Darwin City Council

Collection

City of Darwin reports; Reports; PublicationNT

Date

2009

Description

Made available via the Publications (Legal Deposit) Act 2004 (NT).

Notes

Date:2009

Language

English

Subject

Darwin(N.T.) -- Council -- Periodicals

Publisher name

Darwin City Council

Place of publication

Darwin

Copyright owner

Check within Publication or with content Publisher.

Parent handle

https://hdl.handle.net/10070/240707

Citation address

https://hdl.handle.net/10070/621982

Page content

29 Corporate Asset Management Plan CCoorrppoorraattee AAsssseett MMaannaaggeemmeenntt PPllaann 2.2.3 Community Requirements Levels of service are either community based or technical based. The Customer based Levels of Service relate to the function of the service provided and the community perceptions of what they receive from the service. These levels of service tend to focus on: Responsiveness (of staff to a defect or failure); Reliability (of a service supplied); Safety (of the infrastructure throughout the life of the asset); and Quality (of a service supplied). Technical based Levels of Service relate to the operational management and outputs the Council delivers. These levels of service typically relate to: Quality (against industry or legislative standards); Quality; Availability Maintainability; Reliability and Performance; Capacity; Environmental Impacts; Cost/affordability (whole of life); Comfort; and Safety (against legislative standards). Ideally a total of eight (8) to ten (10) Levels of Service will be defined for each asset class. The Levels of Service must be SMART: Specific; Measurable; Achievable; Relevant; and Time bound. The current levels of service have been defined by Council officers based on Councils existing practices, known customer expectations and industry guidelines. As more community consultation is undertaken and these expectations defined the levels of service will be reviewed.


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