Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Corporate Overview 10 Our Customers DCIS has a broad customer base including Government agencies, the business community tendering for Government contracts, and the broader community in areas concerning archival heritage, remote telecommunications and the ICT industry. DCIS is committed to providing valued services to all of its customers and as such, continues to develop strategies that focus on increased customer satisfaction. The most recent development is its Customer Relationship Management Framework (CRM), which sets expectations for the benefit of both customers and staff involved in the service delivery experience. An integral component of the CRM is the new Service Level Agreements, which were entered into with our customers following the annual customer satisfaction survey. The results of the third annual customer survey are provided in the following graph. The third DCIS annual customer survey was undertaken during the year resulting in an overall satisfaction rating of 82.5%, a 1.5% improvement on the previous year. A more detailed overview at Page 74 Our People DCIS continues to focus on staff involvement and development, to ensure staff contribute to the success of the organisation. We recognise the valuable contribution staff make towards achieving our corporate directions. Our Human Resource and Organisational Development team have developed and implemented a number of strategies, which provide an enabling environment for staff to contribute. An important part of our environment is encouragement given to staff to take responsibility for their own career development and participation in business planning and process improvement. Staff satisfaction surveys are utilised to measure success of our strategies and the feedback provided during the survey is used to develop action plans to address concerns raised. Reporting about our people commences on page 83 0 20 40 60 80 100 2001/02 2002/03 2003/04 Sa tis fa ct io n %


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