Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
2004-10-14
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
English
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Darwin
Department of Corporate and Information Services annual report; Annual report
2003/2004
application/pdf
1835-2332
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
https://creativecommons.org/licenses/by/4.0
https://hdl.handle.net/10070/231111
https://hdl.handle.net/10070/669431
Corporate Overview 11 The following graph provides results on staff surveys. The graph shows the results of the annual Staff Survey showing the number of responses and the satisfaction rating as a % The satisfaction rating was up 6% to 76% on the previous year, while the participation rate reduced by 15% from the previous year. 61% of staff participated. More information on the staff survey at page 89 Our Budget DCIS comprises four budget entities being the department and three GBDs. Over the past six years the department has been involved in major outsourcing projects as well as implementing efficiencies through continued improvement in processes. DCIS generally earns between 40% and 45% of its revenue from charges for services provided to government business divisions and some agencies. It receives between 55% and 60% of its revenue as Appropriation or Output revenue from the Central Holding Authority for providing financial, human resources and IT services to general government. Over the past three years the revenue has exceeded expenditure. 50 60 70 80 90 100 2000/01 2001/02 2002/03 2003/04 Sa tis fa ct io n % 0 100 200 300 400 500 600 R es po ns es satisfaction responses 0 50 100 150 200 250 19 98 /99 19 99 /00 20 00 /01 20 01 /02 20 02 /03 20 03 /04 $M Appropriation Revenue Other Revenue Good & Services Revenue Expenses