Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Department of Corporate and Information Services annual report; Annual report
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
Corporate Overview 14 Our Communication Principles Disseminating information - Corporate information is freely available to staff, and managers have responsibility for ensuring all information is disseminated in an effective and timely manner. Consultation - Staff, customers and stakeholders are consulted on all proposed changes that affect them and will be given the opportunity for input into decision making Openness - DCIS will foster an open and supportive environment where frank, constructive feedback and early error reporting are encouraged Face to Face - Where practical, face to face is the preferred method of communication, and so regular forums/meetings with customers, colleagues and stakeholders are encouraged Staff Intranet - All corporate reference information such as policies, procedures and delegations, and staff information such as updates and newsletters, will be kept up to date on the staff intranet Our Customer Charter Clear and mutual understanding - Through our Product Specifications we will clearly define the service we provide and the respective responsibilities of DCIS and agencies. Relationships with our customers - We will maintain positive relationships with our customers built on trust, mutual respect and understanding, and we will be flexible, cooperative and helpful in delivering our services Communication and responsiveness - We will maintain a strong working relationship with agencies through timely and effective two way communication and problem solving. Confidentiality and security of information - We will ensure the confidentiality and security of agency information Professional approach - We will demonstrate a professional approach to the provision of quality services. Consultation on proposed changes - We will consult and seek input into proposed changes that impact on agencies Statutory compliance - We will comply with all relevant statutory requirements and NTG policies and standards Keeping agencies informed - We will ensure that customers are provided with accurate and timely information about the services we provide. Continuous improvement - We will continuously strive to improve the efficiency and reduce the cost of our services
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