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Annual report 2003-2004, Department of Corporate and Information Services



Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004


Northern Territory. Department of Corporate and Information Services


E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report




Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).




Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

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Department of Corporate and Information Services annual report; Annual report



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Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



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Page content

Corporate Overview 15 2003/04 at a Glance ECONOMIES OF SCALE SATISFIED CUSTOMERS An on line billing system for actual / notional bills was implemented. Page 5, 8,21 and 23. Upgraded the Records Management System infrastructure and commenced planning process to upgrade the records management system. Page 66 Implementation of an electronic corporate credit card management system. Page.22. Anti-spam protection was upgraded and strengthened within the governments email system. Page.45. Introduced the e-Pass directory service to agencies, which provides user authentication. Page.5 Initiated a major audit of the Information Communication Technology network security. Appendix C. Tailored monthly reports for each agency Page 28. Repatriate Alice Springs archival heritage into a new locally based Archives Office. Page 16 and 69. Commenced a project to implement an archives management system aimed at providing greater community access to archives. Page 69. Implemented a strategy to address TV ghosting problems in northern suburbs. Page 46. Developed a Customer Relationship Management Strategy. Page 74. Introduced customer forums for HR and General Services. Page 74. OUR PEOPLE VALUED SERVICES Finalised a DCIS Workforce Plan, which included a Human resource plan. Page 83 Commenced a project to address issues associated with succession management Page 83. Developed and implemented an Employee Involvement Strategy. Page 84 Actively participated in Indigenous Employment Development Strategy, Willing and Able and remote Workforce Strategy. Page 88 Developed and implemented a Orientation program for new starters into DCIS. Page 84 Conducted the 4th annual staff survey with an overall rating of 76%. Page 89. Reviewed and improved the personal excellence program, which now includes a section on employee aspirations and qualifications. Page 86. In addition to on the job training invested over $500K in staff training courses. Page 85. Developed additional on-line reports to assist agencies with accrual accounting. Undertook a risk assessment of the Personnel Information and Payroll System. Completed a review of the future of the Data Centre Services. Appendix C Assisted with Governments procurement reforms Page 5, 28 and 56. Reviewed ICT outsourcing contracts, which expired during the year. Page 49. Developed an ICT industry strategic plan Page 71. reviewed the recruitment product with a view to enhance and expand service Page 34 Trialled a centralised entry level program across all Darwin based agencies and implemented the STEP program for indigenous apprentices across all agencies. Page 34 Continued to develop and implement central agency responsibilities for Indigenous Employment and Career Development Strategy initiatives Page 5 and 35. Finalised the Remote Area Telecommunications Strategy Page 68.