Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

A ppendices 191 Date & Author Review Outcomes Action of respective agreements but not all measures are reported. A number of recommendations were made for improvement. September 2003 - Gibson Quai Pty Ltd Benchmarking of the Advanced Communications Services Contract This review was undertaken at the joint request of the Northern Territory Government and Optus for the benchmarking of the Advance Communications Service (ACS) contract against national best practice-costing model for telecommunications services. Overall the report found that the services offered under the contract represented good value for money when compared against the Modified National Best Practice Cost Model (MNBP). There were concerns raised about some aspects of the services that were considered to be well below the MNBP and recommendations were made to address these. The report also identified several areas of improvement in relation to the process for adjustments to prices under the contract. Discussions with Optus on the reports findings and recommendations were postponed due to the issue of the Request for Information (RFI) issued in February. Since the decision not to take up the three-year option on the existing contract, these findings and recommendations are now scheduled to be addressed with Optus by the Contract Management Branch. July 2003. DMR Australia Review of the Future of the Data Centre The review benchmarked the Data Centre against international and national standards. It was found to be operating effectively and was well regarded by agencies. A short term improvement program was identified to assist in the reduction of operating costs. The review proposed a move from the mainframe to Super Server technology and proposed 3 future sourcing scenarios for services. They included the maintaining of services in house, total outsourcing or maintaining the Super Servers in house and outsourcing the mid range services. The short term improvement program has been implemented by Data Centre Services, resulting in a reduction in costs. Super Server technology has been scoped and a transition path commenced which will see the Super Server in place in 2005. Following broad industry consultation Cabinet decided that services currently provided by the Data Centre would remain in house.


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