Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Financial Services 20 Financial Services Outcome for Financial Services: Cost-effective corporate support services for Government agencies Accounts Payable This product line provides a processing function within the Government Accounting System for payment of supplier invoices and employee claims. This includes creation and maintenance of supplier records, and ensuring that tax invoices received from suppliers are compliant with GST legislation. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Process invoices within target days 7 7 97% 97% 97% Quantity Invoices Processed (,000) 410 4401 456K 428K 436K Quality: > 75% 82% 84% 80% 75%Customer satisfaction Errors average for 12 months < 0.5% < 0.5% .16% 0.17% 0.17% Price: Price per invoice $19 $17 16.502 19.45 $21.95 1 Invoice quantity is driven by agency demand. Revised target based on actual trend. 2.Continuous improvement, in particular introduction of accounts payable wizards* resulting in a 6% reduction in budget, has been responsible for the ongoing reduction in the price and the move towards more cost effective corporate support services to agencies. Performance Highlights In support of Governments procurement reform and in collaboration with Financial Systems, agency procurement profiles were developed using crystal reports. The profiles provide the base data on which agencies are able to develop their procurement management plans * Wizards have been developed to provide a graphical user interface(GUI) between the user and the mainframe input program where a GUI didnt previously exist. This makes input easier for the user. The graph shows the number and value of accounts processed over the last 4 years. The increase in the number of accounts processed reflects the first full year of processing for the Department of the Chief Minister, and the inclusion of accounts paid on behalf of DCIS. The graph shows that while the number of accounts has increased from the previous year, the value of payments has decreased by around 26%. 0 500 1000 1500 2000 2500 3000 2000/01 2001/02 2002/03 2003/04 A cc ou nt s Pa id ($ M ) 380 400 420 440 460 480 500 A cc ts P ro ce ss ed 0 00 's Accounts Paid Accounts Processed


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