Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
2004-10-14
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
English
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Darwin
Department of Corporate and Information Services annual report; Annual report
2003/2004
application/pdf
1835-2332
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
https://creativecommons.org/licenses/by/4.0
https://hdl.handle.net/10070/231111
https://hdl.handle.net/10070/669431
Financial Services 22 Corporate Credit Card Management This product line provides a reconciliation service for government credit cards, which reports unmatched amounts presented to the bank against purchasing transactions entered in accounts payable. The service also includes credit card management, which encompasses the issue, and cancellation of cards, adjustment to card and organisational credit limits and monthly reporting on unresolved transactions. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Cancellation of card in hours < 24 < 24 90% 90% 85% Cards issued and re-issued in days < 14 < 14 90% 90% 85% Quantity Number of cards managed 965 965 8121 960 1043 Quality: Customer satisfaction > 75% 82% 84% 82% 76% Price: Price per credit card 965 965 $6251 $625 $670 1 Cards issued are at the discretion of agencies. Cost of service has been maintained even though the number of cards managed has reduced. System improvement resulting in more cost effective services. Performance Highlights A new corporate credit card management system, which simplifies reconciliation of credit cards, has been successfully trialled within DCIS. The system based on software called iCMS has now been made available to all credit card holders within DCIS and is being piloted in the Department of Business, Industry, Research and Development, Alice Springs. Graph shows the governments utilised credit limit and the number of active cards at year-end over the last 4 years. Reduction in the number of cards has been a result of a continued rationalisation of unused cards by agencies. This trend has continued since 2002/03 when there was an amalgamation of government agencies resulting in the current structure. Audits The Auditor General undertook an audit of Credit Card Usage for the year ended June 2003. There were no matters arising requiring attention. Refer appendix B Initiatives 2004/05 Following the successful completion of the trial, implementation of the electronic card management system will spread to all agencies during 2004/05. 0 5 10 15 2000/01 2001/02 2002/03 2003/04 A ct ua l L im it us ag e ($ M ) 800 900 1000 1100 1200 N o. o f C ar ds Actual limit usage No. of Cards
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