Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Financial Services 27 Commercial This product line provides a range of commercial accounting services to some Government Business Divisions (GBDs), Statutory Authorities and other commercial entities operated by the Northern Territory Government. Target Revised Actual Key Performance Indicators 2003/04 2003/04 2003/04 2002/03 2001/02 Timeliness Deadlines met 100% - 100% 100% 100% Quantity GBDs provided with accounting services - - 3 1 61 9 Number staff allocated (FTE) 6.5 - 42 6.5 Quality Customer satisfaction - RTM > 75% 82% 75% 69% 65% Audit requirements met 100% - 100% 100% 91% Price Price per FTE charge pa (average) $89231 - $859032 $89231 $87763 1 GBDs include NT Tourist Commission, Territory Discoveries, and Data Centre Services. Commercial provide support to both the Government Printing Office and NT Fleet accounting staff but are not responsible for production of year end reports hence their removal from the KPI. Housing year-end financial reports returned to Community Development Sport and Cultural Affairs during the year. 2 The reduction in price is due to reduced demand from GBDs and a corresponding reduction in both staffing numbers and staff levels. Our response to reduced demand has meant that we can continue to offer a cost effective service to our remaining customers. Performance Highlights The Territory Housing Business Divisions accounting function was transferred back to the Department of Community Development, Sport and Cultural Affairs. Three staff members were transferred with this function. Audits No audits were undertaken on this product during the year. Initiatives 2004/05 No specific initiatives have been identified for 2004/05.


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