Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Human Resource Services 32 Human Resource Services Outcome: Cost effective corporate support services for Government agencies Payroll Services This product line provides an administrative function for payment/maintenance of salary and related entitlements for employees including the maintenance of personnel records. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Variations processed within pay period received 100% - 100% 100% 100% Electronic variations processed in applicable pay period - 98% New measure replacing one above for 2004/05 Quantity Employees paid average over 12 months 16050 16300 16528 16203 - Commencement / termination processed 11300 13600 12205 10907 - Pay variations processed - auto 470K - 457K 449K - Pay variations processed - manual 280K 260K 251K 289K - Quality Customer satisfaction > 75% 84% 81% 78% 68% Errors < 0.5% >0.4% 0.10% .08% .03% Price Price per no. paid employees $200 $188 $188 $200 $203.45 Price per PTR auto $3 - $3 $3 $5.91 Price per PTR manual $8 - $8 $8 - Price per commencement / termination $309 $280 $280 $309 $289.16 Performance Highlights Generic e-mail accounts were established for payroll centers across the Territory, providing a more effective means for both agencies and payroll staff to deal with queries. In accordance with the enterprise bargaining agreement, a salary sacrifice unit was established within payroll services to process employee salary sacrifice requests. The salary sacrifice unit has successfully completed its 12 month trial and reports that 10% of Northern Territory public servants are sacrificing to superannuation, and approximately 3% sacrificing to other items.


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