Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Department of Corporate and Information Services annual report; Annual report
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
Human Resource Services 36 HR Systems This product line includes a fully integrated personnel information & payroll system (PIPS), including the myHR interface. The product includes system administration, technical and user support including reporting and training. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness PIPS availability 99.9% 99.8% 99.3% Transaction response time in seconds <= 2 - 99.3% 98.9% 97.9% Quantity PIPS system $5.88M $5.8M $5.63M1 $5.40M - Quality Customer satisfaction > 75% 84% 85% 84% 81% Price Price p.a. for system per employee $393 - $3481 $393 $348.39 1 Although there was a slight increase in the cost of the system, there has been a 9% reduction in the units budget and an increase in the number of employees across government which together has resulted in over a 10% reduction in price, providing a more cost effective service. Performance Highlights A risk assessment of PIPS was undertaken. Recommendations from the report indicated that the system was robust and as a consequence, the decision was made to extend the system licence for another five years. The web based myHR system was enhanced to enable NT public sector employees to commence, alter and cease deductions from their own pay. Not only is this enhanced selfserve functionality of myHR much appreciated by employees; it also reduces the number of manual transactions processed by payroll. As a result of customer feedback, myHR was also enhanced to collate multiple overtime approval requests against a nominated approving officer and then generate an e-mail, to the approving officer, seeking approval for all of the collated overtime requests. This method saves approving officers a considerable amount of time over the year. A campaign to reduce the number of cheques produced for payroll deductions, to funds and institutions, in favour of electronic funds transfer (EFT) resulted in 48 companies (41%) agreeing to participate in EFT. This initiative increased efficiency of payroll by reducing the number of cheques requiring enveloping and postage.
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