Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Human Resource Services 36 HR Systems This product line includes a fully integrated personnel information & payroll system (PIPS), including the myHR interface. The product includes system administration, technical and user support including reporting and training. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness PIPS availability 99.9% 99.8% 99.3% Transaction response time in seconds <= 2 - 99.3% 98.9% 97.9% Quantity PIPS system $5.88M $5.8M $5.63M1 $5.40M - Quality Customer satisfaction > 75% 84% 85% 84% 81% Price Price p.a. for system per employee $393 - $3481 $393 $348.39 1 Although there was a slight increase in the cost of the system, there has been a 9% reduction in the units budget and an increase in the number of employees across government which together has resulted in over a 10% reduction in price, providing a more cost effective service. Performance Highlights A risk assessment of PIPS was undertaken. Recommendations from the report indicated that the system was robust and as a consequence, the decision was made to extend the system licence for another five years. The web based myHR system was enhanced to enable NT public sector employees to commence, alter and cease deductions from their own pay. Not only is this enhanced selfserve functionality of myHR much appreciated by employees; it also reduces the number of manual transactions processed by payroll. As a result of customer feedback, myHR was also enhanced to collate multiple overtime approval requests against a nominated approving officer and then generate an e-mail, to the approving officer, seeking approval for all of the collated overtime requests. This method saves approving officers a considerable amount of time over the year. A campaign to reduce the number of cheques produced for payroll deductions, to funds and institutions, in favour of electronic funds transfer (EFT) resulted in 48 companies (41%) agreeing to participate in EFT. This initiative increased efficiency of payroll by reducing the number of cheques requiring enveloping and postage.


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