Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Human Resource Services 39 Occupational Health & Safety This product line provides a holistic prevention service for client agencies. The OH&S Unit assists clients to cost effectively manage OH&S to achieve a reduction in workplace injuries or disease. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Average hrs to respond to customer queries <48 KPI not used as it cannot be verified 4 hrs 4hrs Quantity No of site inspections 700 - 707 706 372 Quality Customer satisfaction > 75% 82% 83% 78% 70% Price Price per hour $100 - $100 $100 $209 Performance Highlights A generic electronic risk register was developed and included into agencies OH&S management systems. The register, which contains a significant number of generic risks, has been well supported by agencies confirming their willingness to take ownership and accept responsibility for the management of OH&S within their respective agencies. Implementation of chemical audits, utilising the comprehensive Chem Alert database, has had a significant impact on both the regulatory compliance and ongoing safety of workplaces that utilise hazardous materials. Aggression management training, provided to staff in remote locations, has empowered a significant number of health and education staff to identify, manage and defuse potentially aggressive situations as they occur. 185 staff in fourteen locations have received training. This has contributed to an 80% reduction in the number of reported incidents from the East Arnhem region. The graph shows the lost time frequency rate and injury severity over the last three years. The effects of the increased awareness and uptake by agencies of OH&S programs have contributed to a continued reduction in both the number and severity of injuries. Injury severity, expressed as the average cost of lost time injuries (LTIs), has decreased marginally compared to the previous year, from $3.6K to $3.5K per LTI. Lost time frequency rate (the number of injuries per 1M hours worked) has decreased from 38 to 30 over three years. 0 10 20 30 40 2001/02 2002/03 2003/04 Lo st ti m e fr eq ue nc y ra te 3.5 3.55 3.6 3.65 3.7 In ju ry s ev er ity Frequency Rate Severity


Aboriginal and Torres Strait Islander people are advised that this website may contain the names, voices and images of people who have died, as well as other culturally sensitive content. Please be aware that some collection items may use outdated phrases or words which reflect the attitude of the creator at the time, and are now considered offensive.

We use temporary cookies on this site to provide functionality.
By continuing to use this site without changing your settings, you consent to our use of cookies.