Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Department of Corporate and Information Services annual report; Annual report
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
Human Resource Services 41 Workers Compensation This product line includes a claims processing and administration service, the provision of programs for the rehabilitation and return to work of injured employees, and the provision of comprehensive, investigative and statistical reports. Other services include the ongoing provision of information and training for managers. Target Revised Actual Key Performance Indicators 2003/04 2003/04 2003/04 2002/03 2001/02 Timeliness Lodgement of claims within statutory time limits 100% - 100% 100% 100% Quantity Billable hours 20000 - 181511 20663 - Quality Customer satisfaction > 75% 82% 87% 85% 69% Price Price per hour $76 - $76 $76 $68.14 1 Billable hours was not achieved due to vacancies within the unit. Performance Highlights Two full day forums addressing the entire work injury rehabilitation process, were held in Darwin and Alice Springs. Expert guest presenters focussed on instituting an OH&S risk management system, managing the return to work of injured workers, and legal processes within the Work Health Act. The forums were successful in providing agency representatives with practical OH&S and injury management tools. A risk management tool was developed to identify potentially complex claims. This intervention tool, which identifies key risk factors at the outset of a claim, has enabled the development of specific claims management strategies. This has resulted in a reduction in both the settlement time and cost of claims. The graph shows total employee remuneration and the cost of new claims as a % of employee remuneration over each of the last four years. Factors contributing to this downtrend include: the reduced severity of some claims; a program of assertive early intervention; the provision of contemporary claims and injury management practices and enhanced, collaborative claims management arrangements between DCIS and its client agencies. 850 900 950 1000 1050 20 00 /01 20 01 /02 20 02 /03 20 03 /04 R en um er at io n 0 0.1 0.2 0.3 0.4 0.5 C la im c os ts a s a % o f re nu m er at io n Total employee remuneration Cost of new claims as a % of employee remuneration
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