Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
2004-10-14
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
English
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Darwin
Department of Corporate and Information Services annual report; Annual report
2003/2004
application/pdf
1835-2332
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
https://creativecommons.org/licenses/by/4.0
https://hdl.handle.net/10070/231111
https://hdl.handle.net/10070/669431
Human Resource Services 43 Short Course Training This product line provides centralised training and development opportunities and training venue management for the Northern Territory Public Sector. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Days to issue an invoice <=5 - 100% 100% - Quantity Number of half day training 5080 - 6615 5040 - Quality Customer satisfaction > 75% 84% 85% 81% - Price Price per person per half day $128 - $128 $128 - Performance Highlights Coordination of significant training was provided to agencies in support of the implementation of agencies procurement management plans. The training was developed in partnership with the Procurement Review Board, Procurement Champions Group and DCIS Contracts and Procurement Services. A diversity training tender was developed in consultation with Indigenous staff and agency representatives. The tender, which will be let in July 2004, specifies the following learning clusters: understanding diversity; working in partnership; leading and managing; and career development. The graph shows the number of day training sessions and the % of days made available to each of the learning clusters over the last three years. Clusters are continually reviewed to ensure their currency, relevance and fit with government policy and direction. 6672 half days of training were delivered in 2003/04. 0 10 20 30 40 50 60 2001/02 2002/03 2003/04 % h al f d ay s ag ai ns t c lu st er 0 1 2 3 4 5 6 7 8 9 # 1/ 2 da y tr ai ni ng (0 00 s) % Personal Effectiveness % Working Smarter % Governance % People Management # 1/2 day training
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