Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Human Resource Services 43 Short Course Training This product line provides centralised training and development opportunities and training venue management for the Northern Territory Public Sector. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Days to issue an invoice <=5 - 100% 100% - Quantity Number of half day training 5080 - 6615 5040 - Quality Customer satisfaction > 75% 84% 85% 81% - Price Price per person per half day $128 - $128 $128 - Performance Highlights Coordination of significant training was provided to agencies in support of the implementation of agencies procurement management plans. The training was developed in partnership with the Procurement Review Board, Procurement Champions Group and DCIS Contracts and Procurement Services. A diversity training tender was developed in consultation with Indigenous staff and agency representatives. The tender, which will be let in July 2004, specifies the following learning clusters: understanding diversity; working in partnership; leading and managing; and career development. The graph shows the number of day training sessions and the % of days made available to each of the learning clusters over the last three years. Clusters are continually reviewed to ensure their currency, relevance and fit with government policy and direction. 6672 half days of training were delivered in 2003/04. 0 10 20 30 40 50 60 2001/02 2002/03 2003/04 % h al f d ay s ag ai ns t c lu st er 0 1 2 3 4 5 6 7 8 9 # 1/ 2 da y tr ai ni ng (0 00 s) % Personal Effectiveness % Working Smarter % Governance % People Management # 1/2 day training


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