Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
2004-10-14
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
English
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Darwin
Department of Corporate and Information Services annual report; Annual report
2003/2004
application/pdf
1835-2332
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
https://creativecommons.org/licenses/by/4.0
https://hdl.handle.net/10070/231111
https://hdl.handle.net/10070/669431
Information Technology Services 45 Information Technology Services Outcome: Cost effective corporate support services for Government agencies. Unless stated otherwise. Information & Communications Technology Policy and Strategy This product line provides a whole of government service that focuses on the development and maintenance of Information and Communication Technology (ICT) policies, standards and procedures; the co-ordination of whole of government ICT strategies and projects; the provision of ICT security advice, approvals and incident response co-ordination; and the management of the central NT Government internet and intranet web sites. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Projects completed within agreed schedules and budgets 100% - 80%2 100% 100% Security matters met within agreed standards - - 100% 100% 100% Quantity Users with access to ICT policies & facilities 9630 - 9630 9630 - Quality Customer satisfaction > 75% 81% 80% 76% 67% Price Price per desktop per month 1251 - $125 $3031 - 1 Refer to note 1 on page 48 2 Epass was initiated on time but overspent on budget . Performance Highlights Agency efforts were coordinated to meet the second stages of the Governments eGovernment targets. Major e-Government infrastructure components were implemented including electronic payments gateway infrastructure and a metadata cataloguing and navigation system to enhance discoverability of information. The eGovernment Master Plan has been revised for 2004. DCIS coordinated an extensive pilot evaluation of online collaboration tools using the Lotus Notes Quickplace software. Pilot projects have been concluded with the most notable being the use of collaboration services by the Procurement Review Board to circulate and assess papers for the weekly meeting. This application has now been adopted as standard practice for Board meetings. To increase awareness of security risks and ways to mitigate those risks, an ICT Security Reference Group was established. The reference group is made up of public servants and service provider staff who together discuss, share and receive advice and information on security matters. Viruses, spam, and organised crime converged into new blended threats. NTG saw SoBig, MiMail, Blaster, MyDoom, NetSky, Bagle, and Sasser worms and viruses. None of these caused significant damage to NTG, except for Sasser, which disrupted network services and