Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Information Technology Services 45 Information Technology Services Outcome: Cost effective corporate support services for Government agencies. Unless stated otherwise. Information & Communications Technology Policy and Strategy This product line provides a whole of government service that focuses on the development and maintenance of Information and Communication Technology (ICT) policies, standards and procedures; the co-ordination of whole of government ICT strategies and projects; the provision of ICT security advice, approvals and incident response co-ordination; and the management of the central NT Government internet and intranet web sites. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Projects completed within agreed schedules and budgets 100% - 80%2 100% 100% Security matters met within agreed standards - - 100% 100% 100% Quantity Users with access to ICT policies & facilities 9630 - 9630 9630 - Quality Customer satisfaction > 75% 81% 80% 76% 67% Price Price per desktop per month 1251 - $125 $3031 - 1 Refer to note 1 on page 48 2 Epass was initiated on time but overspent on budget . Performance Highlights Agency efforts were coordinated to meet the second stages of the Governments eGovernment targets. Major e-Government infrastructure components were implemented including electronic payments gateway infrastructure and a metadata cataloguing and navigation system to enhance discoverability of information. The eGovernment Master Plan has been revised for 2004. DCIS coordinated an extensive pilot evaluation of online collaboration tools using the Lotus Notes Quickplace software. Pilot projects have been concluded with the most notable being the use of collaboration services by the Procurement Review Board to circulate and assess papers for the weekly meeting. This application has now been adopted as standard practice for Board meetings. To increase awareness of security risks and ways to mitigate those risks, an ICT Security Reference Group was established. The reference group is made up of public servants and service provider staff who together discuss, share and receive advice and information on security matters. Viruses, spam, and organised crime converged into new blended threats. NTG saw SoBig, MiMail, Blaster, MyDoom, NetSky, Bagle, and Sasser worms and viruses. None of these caused significant damage to NTG, except for Sasser, which disrupted network services and