Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Information Technology Services 51 Audit A number of internally generated audits were initiated including: an audit of stranded costs on termination of Services Agreement 99-5051 (2002) undertaken by Merit Partners a review of outsourced IT service level reporting and service credits undertaken by Stanton Partners through Risk Management Services; and an audit of the Communications Services Contract undertaken by Gibson Quai Pty Ltd. A summary of these audits and review can be viewed at appendix C. Initiatives 2004/05 To expedite resolution of issues raised by both customers and internal staff, the issues database will be enhanced to improve the tracking and management of contract issues. The contracts management team will be working closely with service providers to ensure adherence to contractual benchmarking requirements in order to keep cost of services within target range. .


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