Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Information Technology Services 52 Mainframe Services Outcome: Clients critical business systems are processing in a computing environment that is flexible, reliable and secure, with high levels of access and availability Mainframe Services is a product line of Data Centre Services, a Government Business Division. The product provides a comprehensive application hosting environment covering a range of application support products, database management and operating system platforms. The product provides a secure hosting facility, including 24 x 7 operation centres infrastructure such as a fully automated backup and recovery service, and a Storage Access Network (SAN) for the Mainframe Server environment. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Response time for mainframe services < five seconds 98.5% - 98.8% 98.7% 98.5% Quantity Billable mainframe seconds per month 1.6M 1.9M 1.89M1 1.74M 1.72M Number of software agreements managed. 101 108 108 101 100 Quality Customer satisfaction >75% - 80% 79% 69% Unplanned outages average per month 0 0.1 .16 0 0 Price Price per CPU second $0.38 $0.35 $0.312 $0.35 $0.35 Price average per mainframe software agreement $49200 $45000 $41645 $50412 - 1 The increase in billable mainframe seconds was due to a number of agencies being behind schedule in their program to decommission systems off the mainframe. 2 The drop in the price for CPU Second is due to a higher than anticipated CPU utilisation during the financial year and has been attributed to Power Water Corporations system conversions. The price is expected to return back to $0.35 next year. Performance Highlights The Data Centre achieved and exceeded its aim of reducing the unit costs of running the mainframe service by 15%. Improvements identified in the review document Future of the Data Centre were implemented, and included transitioning contractors to permanent staff, and rationalising mainframe hardware and software resources. The Data Centre developed a technology architecture plan with supporting technology position papers for Data Centre Services. The technology architecture plan documents all current hardware and software technologies used at the Data Centre for both the midrange and mainframe environments. The plan has been published on the Data Centre Website. The Data Centres Storage Area Network (SAN) was upgraded to cater for growth in the demand for storage management. The SAN provides a centralised storage solution for the Data Centres mainframe, its midrange servers and agency midrange servers. The storage facility was upgraded from 3000 Gb to 5000 Gb. Demand for consolidated storage during the year grew from 2763 Gb in June 2003 to 4597 Gb in June 2004.