Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Department of Corporate and Information Services annual report; Annual report
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
Information Technology Services 52 Mainframe Services Outcome: Clients critical business systems are processing in a computing environment that is flexible, reliable and secure, with high levels of access and availability Mainframe Services is a product line of Data Centre Services, a Government Business Division. The product provides a comprehensive application hosting environment covering a range of application support products, database management and operating system platforms. The product provides a secure hosting facility, including 24 x 7 operation centres infrastructure such as a fully automated backup and recovery service, and a Storage Access Network (SAN) for the Mainframe Server environment. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Response time for mainframe services < five seconds 98.5% - 98.8% 98.7% 98.5% Quantity Billable mainframe seconds per month 1.6M 1.9M 1.89M1 1.74M 1.72M Number of software agreements managed. 101 108 108 101 100 Quality Customer satisfaction >75% - 80% 79% 69% Unplanned outages average per month 0 0.1 .16 0 0 Price Price per CPU second $0.38 $0.35 $0.312 $0.35 $0.35 Price average per mainframe software agreement $49200 $45000 $41645 $50412 - 1 The increase in billable mainframe seconds was due to a number of agencies being behind schedule in their program to decommission systems off the mainframe. 2 The drop in the price for CPU Second is due to a higher than anticipated CPU utilisation during the financial year and has been attributed to Power Water Corporations system conversions. The price is expected to return back to $0.35 next year. Performance Highlights The Data Centre achieved and exceeded its aim of reducing the unit costs of running the mainframe service by 15%. Improvements identified in the review document Future of the Data Centre were implemented, and included transitioning contractors to permanent staff, and rationalising mainframe hardware and software resources. The Data Centre developed a technology architecture plan with supporting technology position papers for Data Centre Services. The technology architecture plan documents all current hardware and software technologies used at the Data Centre for both the midrange and mainframe environments. The plan has been published on the Data Centre Website. The Data Centres Storage Area Network (SAN) was upgraded to cater for growth in the demand for storage management. The SAN provides a centralised storage solution for the Data Centres mainframe, its midrange servers and agency midrange servers. The storage facility was upgraded from 3000 Gb to 5000 Gb. Demand for consolidated storage during the year grew from 2763 Gb in June 2003 to 4597 Gb in June 2004.