Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

General Services 56 General Services Outcome: Cost effective corporate support services for Government agencies. Unless stated otherwise. Contract and Procurement This product line provides centralised tendering and procurement services for NT agencies for requirements valued above the threshold for public tendering of $10000. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Average number of days to PRB 5 5 4.9 4.5 4.3 Average days to issue tender 7 7 1.2 1.7 1.2 Contracts prepared in days < 2 - 3 2.5 2.3 Quantity Tenders managed 1065 1400 1593 1127 1065 Tenders Developed 430 450 582 426 430 Quality Customer satisfaction > 75% 82% 82% 77% 68% Tender on line > 90% - 99% 95% 94% Rejected by PRB <2% - 7.1% 11% <2% Industry complaints <2% - <2% <2% <2% Price Price average per tender managed $1162 $1200 $1200 $1162 $901 Price average to develop request for tender $3777 $2850 $3349 1 - - Price per standard request for tender $1,400 - $14002 $2556 $3631 Price per complex request for tender $4,800 - $48002 $6043 $5845 Price per addenda / extension $545 - $545 $545 $916 Price advisory service per employee - $16 $163 - - Price whole of government contracts per paid employee - $16 $163 - - 1 The average price was based on a forecast mix between standard and complex tender management. Demand for both services was higher than expected resulting in a lower than expected average price for tender management and providing a more cost effective service. 2 The higher than expected demand improved our economies of scale resulting in lower prices for each of the standard and complex services. 3 both the advisory service and whole of government contract are new recently introduced services. Performance Highlights A three-person Consulting Services Unit was formed in mid February 2004 to provide government agencies and Territory business with procurement advice and support. The Unit supports governments procurement reforms by being actively involved in raising agencies awareness of government procurement policy, procedures and guidelines. This occurs: formally, by delivering awareness (training) sessions using a number of newly developed in-house procurement tools; and informally, through assistance and advice on request.


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