Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
2004-10-14
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
English
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Darwin
Department of Corporate and Information Services annual report; Annual report
2003/2004
application/pdf
1835-2332
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
https://creativecommons.org/licenses/by/4.0
https://hdl.handle.net/10070/231111
https://hdl.handle.net/10070/669431
General Services 59 Couriers and Dispatch The courier and dispatch service provides pick up, sorting, franking and delivery of mail to and from pre designated destinations within the Northern Territory. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness Pick ups and drop offs in accordance with published time table Met - Met Met Met Quantity Average number of pick ups and drops offs 41800 - 50225 41881 Quality Customer satisfaction 82% - 83% 85% 84% Price Price per pick up drop off $16.60 - 8.001 $16.60 $15.04 1 This is a cost effective service provided to our customers. The price reduction is for the reasons stated below. Performance highlights An opportunity for reorganisation of the unit has again seen considerable saving in the cost of delivering the service. The couriers have absorbed the dispatch function. This has resulted in almost a 50% reduction in the price of the service to agencies. Audits No audits were conducted on this product during the year. Initiatives 2004/05 No specific initiatives have been identified for 2003/04.
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