Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Community Services 69 Audits No audits were undertaken on this product during the year. Initiatives 2004/05 Review of the Remote Area Telecommunications Strategy. Development of a model for the consolidation of ICT support services and training into regional and remote areas of the Territory. Completion of the northern suburbs television reception problem fix. Development of a framework of agency ICT requirements in remote communities over five years. Secure Commonwealth funding to deliver ICT training and support services to remote communities. Archival Heritage The service preserves the archival resources of the Territory. NT Archives also aims to expand community understanding and knowledge of the Territorys heritage by promoting and providing access to the Territorys archival resources. Services provided by the program include archives collection and preservation, community research and information, Northern Territory history awards and oral history recording collection. Estimates 2003/04 Actual Key Performance Indicators Original Revised 2003/04 2002/03 2001/02 Timeliness % of research queries satisfied in time 90% - 97% 96% 93% Quantity Archive collections managed 2225 2400 2407 2275 - Quality Customer satisfaction Not surveyed % of customers provided with archival information within agreed time 80% 91% 89% - Price No charge for services Average cost of collection managed $561 - $552K $392K Cost of delivering services - $1328K1 $876K - 1. The increase in cost of delivering services is due to set up costs and operational and personnel expenses for the Alice Springs Archives office. In addition a new position was created in relation to the Information Act, and two temp positions were created to work on the archives system implementation project. Performance Highlights An archives office was established in Alice Springs in November 2003 to provide archival collection, preservation and community access services to Central Australia. The government archives program was resourced to meet new transfer and access obligations in accordance with the archives management provisions of the Information Act 2002. A project to select and implement an archives management system was initiated. Work proceeded on system selection and preparation of data. Implementation is scheduled for 2004.


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