Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

73 CORPORATE GOVERNANCE The model below represents the DCIS governance framework, which is made up of seven component parts. The framework recognises the principles developed by the Australian National Audit Office and is in line with the seven performance categories identified by Business Excellence Australia. The framework emphasises synergy through alignment and attunement of people and processes to optimise performance and realise the Departments mission. In line with this model the following governance activities were undertaken during the year. Customer and Stakeholder Focus Service Level Agreements New service level agreements were drawn up during the year and presented to our customers.Fourteen of our customers have signed the agreements and negotiations continue with the remaining three. The agreements are based on our customer charter (refer page14.) and our product specifications, which can be viewed at: http://www.nt.gov.au/dcis/ In addition to providing service levels for quality and timeliness, the Agreement commits to: an annual customer survey; delivery of our products in accordance with the product specification, regular meetings between product managers and their customers, and monthly electronic billing. The agreement also provides for a joint commitment to pursue initiatives that improve the efficiency and effectiveness of service delivery, identifies the opportunity to discuss tailored services and gives escalation procedures should there be a complaint.


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