Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
2004-10-14
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
English
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Darwin
Department of Corporate and Information Services annual report; Annual report
2003/2004
application/pdf
1835-2332
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
https://creativecommons.org/licenses/by/4.0
https://hdl.handle.net/10070/231111
https://hdl.handle.net/10070/669431
73 CORPORATE GOVERNANCE The model below represents the DCIS governance framework, which is made up of seven component parts. The framework recognises the principles developed by the Australian National Audit Office and is in line with the seven performance categories identified by Business Excellence Australia. The framework emphasises synergy through alignment and attunement of people and processes to optimise performance and realise the Departments mission. In line with this model the following governance activities were undertaken during the year. Customer and Stakeholder Focus Service Level Agreements New service level agreements were drawn up during the year and presented to our customers.Fourteen of our customers have signed the agreements and negotiations continue with the remaining three. The agreements are based on our customer charter (refer page14.) and our product specifications, which can be viewed at: http://www.nt.gov.au/dcis/ In addition to providing service levels for quality and timeliness, the Agreement commits to: an annual customer survey; delivery of our products in accordance with the product specification, regular meetings between product managers and their customers, and monthly electronic billing. The agreement also provides for a joint commitment to pursue initiatives that improve the efficiency and effectiveness of service delivery, identifies the opportunity to discuss tailored services and gives escalation procedures should there be a complaint.
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