Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Corporate Governance 74 Customer Charter The Customer Charter, which forms the basis for both the service level agreements and the customer survey, is located at page 14. Customer Relationship Management Framework A Customer Relationship Management Framework and policy has been developed to ensure a consistent and positive experience for our customers during interactions with staff. The framework provides the procedures to assist all staff to successfully and consistently manage customer relationships. Customer service training supports the framework. The following model highlights the processes and corresponding tools within the Framework. Stakeholder Forums Regular stakeholder forums in the financial, human resources, ICT, and general services areas have been held to share information and set directions. The forums have been very successful and well received by customers and will continue throughout the next financial year. Customer Survey The third annual customer survey was conducted in accordance with our service level agreements. Following on from the customer surveys, the results are analysed and presented back in report form to respective agency CEOs. Their feedback, together with comments arising directly from the survey, are used as a basis for each product manager to develop an action plan aimed at improving the quality of service to our customers. It is this continuous improvement process and the combined efforts of all concerned that can claim responsibility for this years improved rating from an overall average of 76% in 2001/02 to 83% in 2003/04.


Aboriginal and Torres Strait Islander people are advised that this website may contain the names, voices and images of people who have died, as well as other culturally sensitive content. Please be aware that some collection items may use outdated phrases or words which reflect the attitude of the creator at the time, and are now considered offensive.

We use temporary cookies on this site to provide functionality.
By continuing to use this site without changing your settings, you consent to our use of cookies.