Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Corporate Governance 75 The following graph gives customer survey results for each product over the last four years. The survey is based on eight of the principles of the Customer Charter. Principles in order of rating with the highest being first were: confidentiality and security of information; relationships with our customers; communications and responsiveness; professional approach; consultation on proposed changes; clear and mutual understanding; keeping agencies informed; and continuous improvement. (Statutory compliance, an internally focussed principle, is not measured.) On a regional basis, Katherine and Tennant Creek offices achieved above average overall scores with 89% and 86% respectively The results were excellent, presenting a real challenge to make further improvements next year. 0 20 40 60 80 100 Taxation Services RTM Government Printer Courier & Dispatch Financial Systems Workers Compensation & Rehab JES HR Systems Recruitment Financial Reporting Corporate Credit Card NT Fleet Services Asset Management Short Courses Accounts Receivable Accounts Payable Leased Property management Records Policy & Systems Midrange Servers Mainframe Services Contract & Procurement Services Payroll Services OH&S ICT Policy Stds & Strategy ITService Management Commercial Customer satisfaction as a % 2001/02 2002/03 2003/04


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