Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Department of Corporate and Information Services annual report; Annual report
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
Corporate Governance 76 Business Results Annual Report The 2002/03 DCIS annual report received an award of merit after being nominated for best communication of corporate governance, best reporting of performance and best reporting of people from the Public Sector Accounting Groups, Annual Report Awards. An audit of our 2002/03 annual report did identify issues that have been addressed in this the 2003/04 report. Details of the audit are at page 188. Key Performance Indicators As a consequence of comments made by the Auditor General on our 2002/03 Annual Report our KPIs have undergone some scrutiny and will continue to do so until they are perfected. The most recent significant change to our KPIs is that we report the price of services not cost, unless specifically stated otherwise. Our internal monthly reporting is based on the KPIs published in Budget Paper 3 and stated in our annual business plans. KPIs are comparing actual against target are reported extensively in Product Performance Reporting beginning on page 19. Benchmarking Benchmarking is a strategy identified within our Corporate Directions 2003 2005. To this end, we have actively participated in benchmarking through the Australian Governments Inter Jurisdictional Shared Services Group and in Network Australias Benchmarking study tour of USA. Highlights to date include: discussions continue with the Road Traffic Authority in NSW to enter into a formal benchmarking arrangement to benchmark payroll and account payments; a review has commenced to determine our corporate overhead as a percentage of total budget. The NSW Government benchmark, which we are endeavouring to meet, is 7%; appropriate implementation of best practice opportunities, identified during the Network Australia Benchmarking study tour; and participation by NT Fleet in a national Fleet Management and Improvement Benchmarking Group, which involves regular meetings and workshops with a group of senior Fleet Managers from around Australia. Financial Statements Financial statements for each of the four budget entities are included in this report commencing page 93. The audited statements for the three Government Business Divisions were unqualified. Monthly Reports After a performance management systems audit of monthly internal reporting the Auditor General commented that reporting systems in DCIS were considered to be strong. The use of reporting on an accrual basis was commended, as was the use of best practice formats. Approaches to Operating Plans are well developed and organised with satisfactory performance communication to management and staff. Refer page 188.