Annual report 2003-2004, Department of Corporate and Information Services
Department of Corporate and Information Services annual report 2003 - 2004
Northern Territory. Department of Corporate and Information Services
E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report
2004-10-14
Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).
English
Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Darwin
Department of Corporate and Information Services annual report; Annual report
2003/2004
application/pdf
1835-2332
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
https://creativecommons.org/licenses/by/4.0
https://hdl.handle.net/10070/231111
https://hdl.handle.net/10070/669431
Our People 90 The following graph, which compares results over the last four years, shows that the satisfaction rating is up in all 8 categories surveyed over the last year. Employee Assistance Services Since its formation, DCIS has had an Employee Assistance Program which provides an off site confidential counselling service for all staff. In addition to this, for the last two years, DCIS has entered into a contractual arrangement with the Employee Assistance Service (EAS) for the provision of specific services to assist employees, teams, work units and large groups, work through a wide range of workplace issues. The scope of services included training in a range of specific areas including team building and coaching. Near the end of the contract, the use of these services tapered off. As a consequence, a pay for use arrangement has replaced a fixed price contract arrangement with EAS for the continued use of these services. The graph shows the value of work contracted to EAS on behalf of DCIS staff. Fall off in demand for the service has seen a drop in the total value of services provide over the past two years. Expenditure for EAS for the last financial year was $22,000 of which $13,100 was for on site support, $600 for reporting and approx $8300 for counseling. 0 10 20 30 40 50 60 2002/03 2003/04 $0 00 s $ spent 0 20 40 60 80 100 D ire ct io n C us to m er Se rv ic e A tti tu de s Tr ai ni ng Le ad er sh ip R es ou rc in g C om m un ic at io ns C ha ng e m an ag em en t R at in g as a % 2000/01 2001/02 2002/03 2003/04
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