Territory Stories

Annual report 2003-2004, Department of Corporate and Information Services

Details:

Title

Annual report 2003-2004, Department of Corporate and Information Services

Other title

Department of Corporate and Information Services annual report 2003 - 2004

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2004-10-14

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2003/2004

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/231111

Citation address

https://hdl.handle.net/10070/669431

Page content

Our People 90 The following graph, which compares results over the last four years, shows that the satisfaction rating is up in all 8 categories surveyed over the last year. Employee Assistance Services Since its formation, DCIS has had an Employee Assistance Program which provides an off site confidential counselling service for all staff. In addition to this, for the last two years, DCIS has entered into a contractual arrangement with the Employee Assistance Service (EAS) for the provision of specific services to assist employees, teams, work units and large groups, work through a wide range of workplace issues. The scope of services included training in a range of specific areas including team building and coaching. Near the end of the contract, the use of these services tapered off. As a consequence, a pay for use arrangement has replaced a fixed price contract arrangement with EAS for the continued use of these services. The graph shows the value of work contracted to EAS on behalf of DCIS staff. Fall off in demand for the service has seen a drop in the total value of services provide over the past two years. Expenditure for EAS for the last financial year was $22,000 of which $13,100 was for on site support, $600 for reporting and approx $8300 for counseling. 0 10 20 30 40 50 60 2002/03 2003/04 $0 00 s $ spent 0 20 40 60 80 100 D ire ct io n C us to m er Se rv ic e A tti tu de s Tr ai ni ng Le ad er sh ip R es ou rc in g C om m un ic at io ns C ha ng e m an ag em en t R at in g as a % 2000/01 2001/02 2002/03 2003/04


Aboriginal and Torres Strait Islander people are advised that this website may contain the names, voices and images of people who have died, as well as other culturally sensitive content. Please be aware that some collection items may use outdated phrases or words which reflect the attitude of the creator at the time, and are now considered offensive.

We use temporary cookies on this site to provide functionality.
By continuing to use this site without changing your settings, you consent to our use of cookies.