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Department of Corporate and Information Services annual report 2002- 003



Department of Corporate and Information Services annual report 2002- 003


Northern Territory. Department of Corporate and Information Services


E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report




Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).




Northern Territory. Department of Corporate and Information Services -- Periodical

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Northern Territory Government

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Department of Corporate and Information Services annual report; Annual report



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Attribution International 4.0 (CC BY 4.0)

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Northern Territory Government



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General Services PP rr oo dd uu cc tt ii vv ee pp ee oo pp ll ee ww oo rr kk ii nn gg ss mm aa rr tt ee rr tt oo pp rr oo vv ii dd ee vv aa ll uu ee ff oo rr mm oo nn ee yy ss ee rr vv ii cc ee ss tt oo ss aa tt ii ss ff yy oo uu rr cc uu ss tt oo m Audits June 2003 Auditor General Review of Certificates of Exemption from Public Tender System Wide. Findings of relevance to Procurement review Board and Contracts and Procurement Services Branch of DCIS Findings: 35 certificates of exemption from public tender were selected for audit which found that in the three DCIS certificates of exemption, key procedures were operating. Action: A business process was amended as a result of a recommendation from the review. August 2002 Catalyst Consulting Review of CAPS Findings: The review included assessing the workload of CAPS, product specifications, costing model, and consult major agencies. Six recommendations were made involving relationships with Power Water and DHACS, ongoing training, devolution of data entry for PRO, time management systems and costs involved with decreasing transaction numbers. Action: Where appropriate, recommendations were implemented, however, some remedial work to implement recommendations needed to be carried over to the 2003/04 year. Ernst and Young - March 2003 2002 Review of the Receipt and Closing of Tenders requested by Strategic Audit Services on behalf of NT Treasury Findings: The audit revealed procedural issues relating to lodgment via tender box, post box and facsimile, recommending that e-Lodgment continue to be promoted with improvements to security such as encryption. Action: Audit recommendations are accepted. Where the recommendations were of a procedural nature, DCIS have or are in the process of implementing the recommendations. Recommendations of a policy nature such as tenders being accepted via facsimile or post office box require authorisation from the Procurement Review Board. Initiatives 2003/04 Review and expansion of whole of government period Contracts where considered appropriate. Enhance the external business systems including, electronic tender lodgment, CAPS web-site and Purchase Requisition Online to improve customer interaction and work flows. Establishment of a new consultancy services unit to provide advice and information to our clients on issues relating to contract and procurement of goods and services. Couriers and Dispatch The courier and dispatch service provides pick up, sorting, franking and delivery of mail to and from pre designated destinations within the Northern Territory. Key Performance Indicators 57 m ee rr ss KPI Target 2001/02 2002/03 Timeliness: Pick ups and drop offs in accordance with published time table 98% met 99%met Quantity: Average number of pick ups and drops offs 15,450 Quality: Customer satisfaction > 60% 73% 85% Cost: $16.60 per drop off / pick up $14.48 $16.56 Cost of delivering service $0.455m

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