February 2008 report to the Legislative Assembly
Report to the Legislative Assembly; Reports; PublicationNT
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Northern Territory. Auditor-General's Office -- Periodicals; Finance, Public -- Northern Territory -- Accounting -- Periodicals; Northern Territory -- Appropriations and expenditures -- Periodicals
Northern Territory Auditor-General's Office
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168 Auditor-General for the Northern Territory February 2008 Report Department of Health and Community Services cont The main reason for these perceptions appears to be due to a lack of visibility over the reasons for ITs challenges. The IT division, on the other hand, attribute these perceptions to limited understanding by the business units on the data they require and the purpose of the data warehouse (e.g. Business Intelligence tool) instead of ad hoc reporting. In some instances the business units have started to develop their own database reporting tools using excel and access databases. These in-house developments appear to be highly manual and may increase the inefficiency/inaccuracy of management reporting. In addition, in-house developments decrease the advantages of a single data source and standardised use of Business Objects for management reporting. The issues noted above have the following potential effects: Without a forum to discuss strategic objectives and changes in priorities there is an increased risk of: - inability by the business units to challenge the IT strategy or influence changes to the strategic direction of IT; and/or - key strategic IT projects that add value to the business not being identified or undertaken. Ineffective communication channels increases the lack of awareness as to the progress being made by IT. This can lead to misconceptions and foster a nonproductive working relationship between business units and IT. Inappropriate end user computing increases the risk of: - data inaccuracy, including due to the lack of security controls, inconsistent data definitions and counting rules, and design documentation associated with these developments; and - loss of knowledge in the event the developer leaves the agency.
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