Territory Stories

Department of Justice annual report 2005 - 2006

Details:

Title

Department of Justice annual report 2005 - 2006

Other title

Annual report 2005-2006

Creator

Northern Territory. Department of Justice

Collection

E-Publications; PublicationNT; E-Books; Department of Justice annual report; Annual report

Date

2006

Notes

Includes "Correctional Services annual statistics 2005-2006".; Made available via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Justice, Administration Of; Northern Territory; Northern Territory. Department of Justice; Periodicals; annual report

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Justice annual report; Annual report

Volume

2005-2006

Frequency

Yearly

Now known as

Attorney-General's Department of the Northern Territory annual report

Previously known as

Department of Law annual report

File type

application/pdf

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/213315

Citation address

https://hdl.handle.net/10070/715317

Related items

https://hdl.handle.net/10070/715315

Page content

65 Performance Measures 2004-05 Actual 2005-06 Estimate 2005-06 Actual 2006-07 Estimate Quantity Inquiries received1 21,110 27,800 40,916 27,000 Licences issued 755 1,290 1,066 1,290 Consumer or business action2 4,829 3,663 4,838 3,500 Quality Client satisfaction3 >88% N/A N/A N/A Processing error rates3 <2% N/A N/A N/A Disputes lodged (relative to decisions appealed) 3 <10% N/A N/A N/A Client complaints <5% 2% <5% Timeliness Inquiry waiting time (seconds) 3 <30 N/A N/A N/A Average time taken to issue licences (hours from receipt) 3 <48 N/A N/A N/A Average time taken to commence further consumer/ business action (from receipt) 3 <48 N/A N/A N/A Client contact within 24 hours 100% 100% 100% Cost Average cost per: - inquiry $66 N/A N/A N/A - licence $601 N/A N/A N/A - consumer/business action $468 N/A N/A N/A (1) The large increase in inquiries received for the March and June quarters reflect the high level of activity in Business Affairs as the 5 May deadline for submission of complying constitutions under the Associations Act approached. (2) The large increase in consumer/business action compared to estimates reflects increased action in Trade Measurement due to an increase in monitoring for Fuelwatch (from twice a week to three times a week). There is also an increase in tenancy actions which reflects an increase in tenancy applications due to changes to the Residential Tenancy Act that require landlords to apply to the Commissioner for possession. It is also suspected that sudden increases in rental prices in the Northern Territory may have increased the applications for possession for non-payment of rent. (3) Measures discontinued from 2005-06. Residential Tenancies A total of 1,112 applications to resolve residential tenancy disputes were lodged in 2005-06. This is an increase of 39 per cent over the previous year and continues the trend of a significant increase in the use of the services provided by the Commissioner of Tenancies. Business Affairs The Business Affairs Unit saw a significant increase in workload with the introduction of new requirements under the Associations Act during the year, receiving about 8,000 inquiries. The main topics related to constitution issues and changes, with a significant number also related to governance. This office has also run more than 130 workshops with over 1,900 people from across the Territory attending. Annual Report 2005 2006 / Performance Reporting


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