Annual Report 2000/2001 Territory Housing
Tabled paper 154
Tabled Papers for 9th Assembly 2001 - 2005; Tabled Papers; ParliamentNT
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Access to rental accommodation for Territorians most in need. O U T P U T I < Z <z uz < A C T U A L PER FO R M A N C E Q U A L IT Y Percentage of tenants satisfied and dissatisfied through an independent survey. Tenants satisfied with treatm ent by staff 80 76 72 I S 68 64 11% of tenants were either satisfied or very satisfied with the overall treatment by staff, a significant increase of 4% from the previous year and compares favourably with the national average. 77 1997 Northern Territory 1998 1999 I National Weighted Average 2000 Number of appeals to the Public Housing Administrative Appeals Panel. Complaints to the Ombudsmans Office for the Northern Territory. Approaches to the Client Relations Officer. Two appeals were lodged with the Housing Administrative Appeals Panel. One Appeal proceeded to 2nd Tier proceedings with the finding in favour ofTerritory Housing. The second Appeal commenced with a Preliminary Hearing and continued into the following financial year 92 complaints were received by the Ombudsman's Office for the Northern Territory (1999-2000:84) Territory Housings Client Relations Officer received 156 approaches from tenants. The Client Relations Officer position was established in 1999-2000 as a mechanism for facilitating client complaint resolution.