Territory Stories

Annual Report 2018-2019 Essential Services Commission of South Australia



Annual Report 2018-2019 Essential Services Commission of South Australia

Other title

Tabled paper 1481


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.




Tabled papers

Publisher name

Department of the Legislative Assembly

Place of publication


File type




Copyright owner

See publication



Parent handle


Citation address


Page content

ESCOSA Annual Report 201819 9 The Commission will continue to focus on building awareness and capability of staff to respond to disclosures of family and household violence, and provide opportunities to learn and develop our responses to those issues through the workplace. Consultation and stakeholder engagement The Commission continues to be strongly committed to engaging and consulting with stakeholders. The information and advice gained through stakeholder and community engagement enhances the quality of the Commissions regulatory decisions and advice. The Commission is committed to acting on the best available data and information to it at the time. Genuine and effective engagement can build the communitys understanding of the sectors the Commission regulates, and of the regulatory issues that are important to this state and specific communities. Given this, the Commission uses a variety of methods to engage and consult with the community, depending on the work it is undertaking. The Commission recognises its decision-making processes must be sound, rigorous and in accordance with the legal obligations placed on it by the South Australian Parliament. The Charter of Consultation and Regulatory Practice outlines the Commissions decision-making and consultation processes. The Commission works with various agencies to provide a coordinated approach to regulation and advice. These agencies include the Technical Regulator, Australian Energy Regulator, Australian Energy Market Operator, Australian Energy Market Commission, (former) Department of State Development, SA Health, (former) Department of Environment, Water and Natural Resources, Environmental Protection Authority and the (former) Department for Communities and Social Inclusion. Stakeholder Engagement Survey 2018 The Commission undertook its biennial stakeholder engagement survey in October 2018. The highlight results showed that: 93 percent of respondents agree that the Commission is effectively implementing its legislative responsibilities. 90 percent of respondents agree that the Commission is honest and acts respectfully towards stakeholders, and 83 percent of respondents rate communication as good or excellent. While survey results were improved overall from the last survey undertaken in 2016, there were some differences across sectors and regions. Stakeholders in regional areas showed a desire for increased communication and engagement from the Commission. The Commission is committed to continuing to meet these high standards and improving on all aspects of communication and engagement with its stakeholders, including seeking opportunities for engagement with regional and rural stakeholders. Review of the Charter of consultation and regulatory practice The Commission commenced a review of its Charter of Consultation and Regulatory Practice (Charter) in May 2019. This review will ensure that the Charter reflects the Commissions current approach to regulation and consultation. The review has simplified the Charter, while ensuring it reflects the current approach of: promoting better regulation principles in our regulatory practice taking a principles-based approach to stakeholder engagement, and promoting fit-for-purpose engagement. Stakeholders have provided submissions and the Charter will be finalised in 2019-20. http://www.escosa.sa.gov.au/consultation/charter-of-consultation-and-regulatory-practice http://www.escosa.sa.gov.au/consultation/charter-of-consultation-and-regulatory-practice