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Annual Report 2018-2019 Essential Services Commission of South Australia



Annual Report 2018-2019 Essential Services Commission of South Australia

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Tabled paper 1481


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






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ESCOSA Annual Report 201819 12 This determination will challenge SA Water to: provide water and sewerage services at the lowest sustainable price for the quality and reliability levels valued by customers, and have in place sound long-term asset management, operating and financing strategies, which support the provision of those services for customers of today and tomorrow. These intended outcomes are consistent with the Commissions primary objective of protecting the long-term interests of consumers with respect to the price, quality and reliability of essential services. The final framework and approach report was released in July 2018. Between November 2018 and July 2019, the Commission released eight guidance papers. These are intended to provide guidance to all stakeholders about the Commissions initial positions on principles, requirements and methodology on matters relevant to the determination. The positions included in the initial guidance may change during the review based on stakeholder feedback and the outcomes of SA Waters engagement with its customers. The Commission has continued to engage with stakeholders, and established a Consumer Experts Panel, Negotiation Forum and a Regulators Working Group during 2018-19. Consumer Experts Panel The Consumer Experts Panel draws on the collective knowledge, skills, expertise and experience of the Commissions Consumer Advisory Committee and SA Waters Customer Advisory Groups. The Commission released the Consumer Experts Panel Priorities Report which describes key issues that the panel expects SA Water to consider and respond to as it develops its regulatory business proposal. It also provided guidance to the Customer Negotiation Committee. Negotiation Forum The purpose of the Negotiation Forum was to ensure that the business plan SA Water submits to the Commission in October 2019 has been thoroughly tested by a wide range of stakeholders. The Negotiation Forum is comprised of the Customer Negotiation Committee, the SA Water Negotiation Team and an Independent Probity Advisor (appointed by the Commission). Regulators Working Group The Commission also convened a Regulators Working Group to provide a forum for the various regulators to coordinate in achieving positive outcomes for the South Australian community through their combined regulation of SA Water. The Regulators Working Group will continue to work throughout the 2020-2024 regulatory period to jointly monitor, and evaluate SA Waters performance in meeting regulatory requirements. The members of the Regulators Working Group commit to: working together to promote the best long-term outcomes for SA Waters customers and the community, and communicating openly to ensure a shared understanding of the overall regulatory system that applies to SA Water, the impact of our regulation on each others priorities and the combined effect of our regulation on SA Water and its customers. Water licensing During 2018-19, the Commission issued one new water retail licence to Enwave Tonsley Pty Ltd. The Commission also received notification of one surrender of a water retail licence from Outback Communities Authority. A list of all water retail licences and exemptions is available in the water licence register on the Commissions website. Water codes and guidelines Industry codes prescribe detailed rules of conduct and procedures that retailers must follow. Industry codes can cover a wide range of areas within a regulated industry, from consumer protection to technical matters. Guidelines support these codes and generally relate to the manner in which licensees must report to the Commission. https://www.escosa.sa.gov.au/industry/water/retail-pricing/sa-water-regulatory-determination-2020/guidance-papers https://www.escosa.sa.gov.au/industry/water/retail-pricing/sa-water-regulatory-determination-2020/sa-consumers-expert-panel https://www.escosa.sa.gov.au/ArticleDocuments/11294/20190107%20-Water-SAWRD20-ConsumersExpertsPanel-PrioritiesReport.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/industry/water/retail-pricing/sa-water-regulatory-determination-2020/negotiation-forum https://www.escosa.sa.gov.au/industry/water/retail-pricing/sa-water-regulatory-determination-2020/regulators-working-group https://www.escosa.sa.gov.au/industry/water/retail-pricing/sa-water-regulatory-determination-2020/regulators-working-group http://www.escosa.sa.gov.au/industry/water/licensing/licence-register