Territory Stories

Annual Report 2018-2019 Essential Services Commission of South Australia



Annual Report 2018-2019 Essential Services Commission of South Australia

Other title

Tabled paper 1481


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.




Tabled papers

Publisher name

Department of the Legislative Assembly

Place of publication


File type




Copyright owner

See publication



Parent handle


Citation address


Page content

ESCOSA Annual Report 201819 13 The Commissions Code and Guideline for SA Water are: Water Retail Code Major Retailers Water Guideline No 2 Information requirements for major retailers. The Commissions Code and Guideline which apply to retailers with up to and including 50,000 connections are: Water Retail Code Minor and Intermediate Retailers Water Guideline No 3 Information requirements for minor and intermediate retailers. Water retailer performance One of the ways in which the Commission drives retailers to be accountable to their customers is through public monitoring and reporting on service standard achievement and licence requirement compliance. As a part of that process, the Commission publishes an annual regulatory performance report for SA Water, as South Australias major water retailer, and a separate report in relation to the performance of minor and intermediate water retailers. SA Waters performance The Commission published the SA Water Regulatory Performance Report 2017-18 for drinking water and sewerage services, in January 2019. Key performance outcomes were: SA Water was assessed as meeting all 18 customer and reliability service standards. SA Waters customer and reliability performance have both generally improved, compared to average historical performance. The incidence of water network breaks, bursts, leaks and sewerage overflow events have slightly increased; however, SA Water attended to those events within the required timeframe. The duration and incidence of water and sewerage supply interruptions both slightly increased; however, SA Water restored all supply interruptions within the required timeframes. Comparative (across the whole of Australia) pricing, finance, assets and water resource data are provided through the Australian Bureau of Meteorologys National Performance Report: Urban Water Utilities. The Bureau prepares that report on behalf of State and Territory Governments, and economic regulatory agencies. Independent Audit The Commission completed an independent audit of SA Waters data relating to specific key performance indicators. The objective of the audit was to provide assurance over the quality of the data reported by SA Water, to form an input into SA Water Regulatory Determination 2020. Based on the audit procedures and detailed testing, the Commission was satisfied that the six operational performance indicators that were included in the audit had been reported accurately by SA Water over the three year period and the processes to record and report the data were generally robust. Minor and intermediate retailer performance The Commission published the Minor and Intermediate Retailers Regulatory Performance Report 2017-18 in May 2019. Minor retailers have fewer than 500 customers and intermediate retailers have between 500 and 50,000 customers. Key observations were: Collectively, Minor and Intermediate Retailers provide drinking water services to approximately 4,000 customers and sewerage/CWMS services to approximately 94,000 customers. More retailers have reported being compliant with all of the relevant pricing principles and fully recovering the costs of service provision, compared to previous years. Of the retailers that reported operating deficits, many are still transitioning to full cost recovery and are gradually adjusting prices to limit the potential for customer price shocks. https://www.escosa.sa.gov.au/ArticleDocuments/334/20160606-Water-Retail%20Code-MajorRetailersWRC-MR02.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/952/20160706-Water-GuidelineNo2-MajorRetailers-WG2-03.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/952/20160706-Water-GuidelineNo2-MajorRetailers-WG2-03.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/429/20150311-Water-WaterRetailCode-MIR-02.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/429/20150311-Water-WaterRetailCode-MIR-02.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/398/20150727-Water-InformationRequirementsGuidelineNo3-MinorInte.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/398/20150727-Water-InformationRequirementsGuidelineNo3-MinorInte.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/398/20150727-Water-InformationRequirementsGuidelineNo3-MinorInte.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/547/20190122-Water-SAWaterRegulatoryPerformanceReport-FactSheet.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/547/20190122-Water-SAWaterRegulatoryPerformanceReport-FactSheet.pdf.aspx?Embed=Y http://www.bom.gov.au/water/npr/ http://www.bom.gov.au/water/npr/ https://www.escosa.sa.gov.au/industry/water/retail-pricing/sa-water-regulatory-determination-2020/negotiation-forum https://www.escosa.sa.gov.au/ArticleDocuments/547/20190522-Water-MIR-RegulatoryPerformanceReport-2017-18.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/547/20190522-Water-MIR-RegulatoryPerformanceReport-2017-18.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/547/20190522-Water-MIR-RegulatoryPerformanceReport-2017-18.pdf.aspx?Embed=Y