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Annual Report 2018-2019 Essential Services Commission of South Australia



Annual Report 2018-2019 Essential Services Commission of South Australia

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Tabled paper 1481


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






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ESCOSA Annual Report 201819 17 willingness to pay for reliability improvements. The Commission released its final decision in January 2019. Energy businesses performance One of the ways in which the Commission drives energy businesses accountability to their customers is through public monitoring and reporting on service standards and licence requirement outcomes. As a part of that process, the Commission published energy regulatory performance reports for 2017-18 in relation to licensed energy networks operating in South Australia. The 2017-18 regulatory performance reports were published in December 2018. Key performance outcomes were: SA Power Networks In 2017-18, SA Power Networks met both customer service standards for telephone and written responses. SA Power Networks met all eight of the reliability service standards. There were 85,560 Guaranteed Service Level payments made totalling $1.34 million, the lowest amount since 2008-09. Eighty percent of Guaranteed Service Level payments were made for duration of interruptions. The average value of payments per year since the schemes introduction has been $4.82 million ElectraNet In 2017-18, ElectraNet met all of its three restoration service standards. ElectraNet reported decreases in both the number and average duration of supply interruptions, primarily due to the lack of severe weather events. There were no transmission line or transformer failures for the year. Australian Gas Networks In 2017-18, Australian Gas Networks responded to the majority of reported leaks and emergencies in a timely manner. There were no significant protracted interruptions to customers supply on the gas distribution network during 2017-18. Of the 10,321 potential gas leaks reported by the public that were actual leaks (8,779), 99.9 percent were repaired within the timeframe specified in the Australian Gas Networks Leakage Management Plan. Off-grid electricity and LPG retailers and distributors Electricity disconnections for non-payment increased from 75 in 2016-17 to 102 in 2017-18. Of these disconnections, 63 were reported by the District Council of Coober Pedy and 37 by the Municipal Council of Roxby Downs. Unplanned electricity supply interruptions decreased from 176 in 2016-17 to 160 in 2017-18. The majority of the unplanned interruptions (115) were reported in areas operated by Cowell Electric, and were caused by storms, lightning and switching issues. The Commission has reviewed each reported interruption and there does not appear to be any systemic issues or remediation action required. For LPG licensees, disconnections for non-payment increased from three in 2016-17 to seven in 2017-18. There were no unplanned supply interruptions reported for LPG customers in 2017-18. Energy compliance The Commission regulates compliance and enforcement in the energy industry, using various powers to protect consumers long-term interests. The Commission has the following guidelines which support the compliance regime: Energy Industry Guideline No 4 Compliance Systems and Reporting Retailer Energy Efficiency Scheme Bulletin No 18 Compliance Framework. https://www.escosa.sa.gov.au/industry/electricity/regulatory-reporting/regulatory-performance-reports https://www.escosa.sa.gov.au/ArticleDocuments/580/130905-EnergyGuidelineNo4_ComplianceSystemsReporting_G4-4.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/580/130905-EnergyGuidelineNo4_ComplianceSystemsReporting_G4-4.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/342/140605-REESBulletin-18-ComplianceFramework.pdf.aspx?Embed=Y https://www.escosa.sa.gov.au/ArticleDocuments/342/140605-REESBulletin-18-ComplianceFramework.pdf.aspx?Embed=Y