Annual Report 2018-2019 Essential Services Commission of South Australia
Tabled paper 1481
Tabled papers for 13th Assembly 2016 - 2020; Tabled papers; ParliamentNT
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Department of the Legislative Assembly
ESCOSA Annual Report 201819 7 The Commissions performance The Commissions Strategy 2018-2021 sets out three priorities that are determined by the Commissions primary objective of protecting the long-term interests of consumers with respect to price, quality and reliability of essential services. The Commission delivers on these three priorities through its strategic approach and delivery of its annual performance plan approved by the Treasurer of South Australia. The performance plan sets out the core work program across the full range of the Commissions functions for each financial year. In 2018-19, the Commission successfully delivered 98 of the 103 deliverables contained in the plan, with the remaining five reprioritised due to the emergence of higher priority work. Appendix 1 further discusses performance against the Performance Plan 2018-19. Commissions priorities and performance Priority 1: We will establish consumer protection frameworks to promote the delivery of service levels valued by consumers at an efficient cost Indicators of success Decisions evidenced and based on statutory frameworks Consumer confidence in the work of the Commission Performance The Commission aims to demonstrate evidencebased, logical decision making, based on the relevant statutory frameworks. In 2018-19, the Commission commenced or completed seven regulatory reviews: SA Water Regulatory Determination 2020 (commenced) Water third party access regime (completed) Electricity Transmission Code (completed) Electricity Metering Code (commenced) Energy Prepayment Meter System Code (commenced) Gas Distribution Code and reporting guideline (commenced) Gas Metering Code (commenced) An important aspect of that work was gathering evidence and information from stakeholders, including consumer representative groups. The Commission engaged extensively with stakeholders through meetings, workshops and presentations. It also sought formal public submissions throughout the review processes, receiving 15 written submissions for the seven regulatory reviews in 2018-19. Responses to the stakeholder survey of September 2018 showed a high level of confidence in the Commission, with 93 percent of respondents indicating that the Commission had effectively implemented its legislative responsibilities. The stakeholder survey also showed confidence in the Commissions work, with 89 percent of stakeholders stating reports and publications from the Commission to be good or excellent, an increase of 23 percentage points from 2016. Priority 2: We will keep regulated entities accountable to their customers through transparent monitoring and public reporting on performance Indicators of success Consumers and stakeholders are engaged and informed through ongoing public consultation and reporting. Energy retailers are compliant with Retailer Energy Efficiency Scheme requirements (and are held to account for non-compliance)
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