Territory Stories

Annual Report 2014/2015 Utilities Commission



Annual Report 2014/2015 Utilities Commission

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Tabled paper 1571


Tabled Papers for 12th Assembly 2012 - 2016; Tabled Papers; ParliamentNT






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16 To investigate and help resolve complaints relating to the conduct or operations of licensed entities under relevant industry regulation Acts. Completed The Commission finalised its investigation of two complaints lodged by large commercial customers against a licensed entity that had been ongoing from 2013-14. Providing information to customers and market participants on declared regulated industries in the Territory including the electricity, water and sewerage industries and regulatory arrangements. Ongoing The Commission continues to place emphasis on public consultation and undertakes reviews and determinations in a transparent manner. The Commission responds to queries from customers and the community and provides information on the role of the Commission, the Territory electricity market, water and sewerage industries, and regulatory arrangements. To advise the Minister on any matter referred by the Minister. Completed The Commission conducted a review and provided advice to the Minister in early 2015 upon request by the Minister. To perform any other function assigned by or under this or any other Act or conferred by the Minister. As detailed above. Key Deliverables The Commission remains committed to setting high performance measures for meeting its duties as the independent economic regulator in the Territory. This is illustrated in the performance measures published in the 2015-16 Budget. Key Deliverables 2014-15 Budget 2014-15 Estimate 2015-16 Budget Determinations and approvals issued within statutory timeframes1 100% 100% 100% Stakeholder satisfaction2 > 5 > 5 > 5 1 Covers determinations and approvals on monopoly pricing, minimum service standards and other activities as provided for under the Utilities Commission Act and other relevant legislation. 2 Stakeholder is the Regulatory Minister (the Treasurer). Measures range from a rating of 1 = extremely dissatisfied through to 6 = extremely satisfied.

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