Territory Stories

Annual Report 2014/2015 Utilities Commission



Annual Report 2014/2015 Utilities Commission

Other title

Tabled paper 1571


Tabled Papers for 12th Assembly 2012 - 2016; Tabled Papers; ParliamentNT






Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.




Tabled papers

Place of publication


File type




Copyright owner

See publication



Parent handle


Citation address


Page content

23 The Commission introduced an interim Electricity Retail Supply Code in August 2011. Amendments were made to the Code in 2013 following an application from QEnergy and following extensive consultation by the Commission with key stakeholders. The amendments related primarily to credit support requirements, access to metering data and timeframes for customer transfers between retailers. The purpose of the Electricity Retail Supply Code is to provide electricity market participants in the Territory with a regulatory instrument that provides the framework and mechanisms for retail competition between retailers for customers and protects the ongoing integrity of the market. The Electricity Retail Supply Code prescribes matters relating to arrangements: between electricity businesses for the transfer of customers between retailers; between generators and retailers including credit support and billing; between electricity businesses for business-to-business interactions; for a retailer of last resort; and dispute resolution between electricity businesses. In 2014-15, following the structural separation of Power and Water and the subsequent transfer of its retail business to Jacana Energy, the Commission considered a standard customer contract and approved a customer charter prepared by Jacana Energy. The standard customer contract establishes a triangular contracting structure between Power and Water Networks, Jacana Energy and the end-customer, consistent with arrangements in other jurisdictions and the Governments electricity reform program. Power System Performance The Commission monitors standards and conditions of service and supply and the operations of the electricity supply industry and licensed entities. The Commission may also develop standards of service and supply, where authorised by legislation. The Commission publishes an annual PSR, reporting on power system performance during the year, and providing an assessment of the adequacy of the power systems to meet forecast demand in the medium term. Regular and comprehensive reporting on power system and distribution network performance and health is a feature of the electricity supply industry throughout Australia. Over a period of time, electricity businesses in other Australian jurisdictions have developed systems and processes for regular and comprehensive reporting of power system and distribution network performance. The 2013-14 PSR continued the transition of reporting requirements in the Territory to be consistent with those of the NEM. The 2013-14 PSR was released in June 2015. The 2013-14 PSR continued to focus on actual system availability (generation and networks) to assess the security and reliability (dynamic performance) of the system, including voltage, forced outage rates and spinning reserve.