Annual Report 2014/2015 Utilities Commission
Tabled paper 1571
Tabled Papers for 12th Assembly 2012 - 2016; Tabled Papers; ParliamentNT
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26 ratings that Power and Water Networks applies in evaluating adequacy of transmission lines not being consistent with the method used in other jurisdictions. The review noted that significant progress was made in the transmission line loop between Hudson Creek, Palmerston, McMinns, Weddell and Archer substations, and network reliability (excluding the 12 March 2014 System Black incident), feeder loadings and the number of poorly performing feeders (zero). Customer Service The Commission noted there was continued poor performance in answering customer calls, with the number of calls abandoned increasing by over 128 per cent. The average time to answer a call also increased from 180 seconds to 371 seconds in 2013-14. The Commission considered this performance a significant concern and a matter that needs to be addressed as a high priority by both Power and Water and Jacana Energy. The target standards for distribution System Average Interruption Duration and System Average Interruption Frequency were not met for all feeder categories except for the Rural Long feeder category. Price Regulation The Commission regulates certain prices in the monopoly sectors of the Territorys electricity supply industry in accordance with relevant industry legislation. Transfer of Network Price Regulation and Network Access to the Australian Energy Regulator As part of the Territory Governments Electricity Market Reform program, responsibility for network price regulation and oversight of network access in accordance with the Electricity Networks (Third Party Access) Act and Network Access Code was transferred to the AER with effect from 1 July 2015. In 2014-15, the Commission provided advice and assistance to assist with the transfer of network access and price regulation functions to the AER. From 1 July 2015, the AER will administer the Commissions 2014-19 Network Price Determination and commence preparation for the 2019-24 Network Price Determination in 2016. Network Access Charges Prior to the start of each financial year, Power and Water must submit its proposed reference tariffs and charges for standard network access services for the coming financial year to the Commission for approval, with a statement detailing how the tariffs and charges have been calculated consistent with the Commissions determination for the regulatory control period and other requirements of the Network Access Code. In May 2015, the Commission approved the reference tariffs and charges for standard network access services to apply during the 2015-16 financial year. The tariffs and charges approved for 2015-16 are the maximum that Power and Water may charge for standard network access services provided with respect to each electricity network.