Territory Stories

Annual Report 2015 Motor Accidents (Compensation) Commission (MACC)



Annual Report 2015 Motor Accidents (Compensation) Commission (MACC)

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Tabled paper 1556


Tabled Papers for 12th Assembly 2012 - 2016; Tabled Papers; ParliamentNT






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Northern Territory Motor Accidents (Compensation) Commission Annual Report 2015 Page 7 Operational Highlights Impact of legislative changes Throughout the year we received eight claims with injuries possibly eligible for qualification of long term attendant care benefits in line with the NIIS benchmarks. Only one customer, who sustained serious paraplegic injuries, met the necessary and reasonable long-term attendant care criteria. As such it is too early to assess the financial impact of the changes to the scheme. The racing event exclusion applied for the first time during the 2014-2015 financial year. The likely impact is about four fewer claims per year which has had only a moderate impact to the lower numbers of new claims reported. Managing appeals All claimants and potential claimants have the right to request a review of decisions made about their claims, whether it be to change elements of a decision or have an adverse decision revoked. The first avenue of appeal is a non-legislated Internal Review process, while the second avenue is via a Designated Person Review as defined under the Act. Designated Person Review MAC Tribunal 2013 2014 2015 2013 2014 2015 Total received 20 19 23 3 1 0 Decision upheld 12 6 7 0 0 0 Decision varied 10 15 7 1 0 1 Agreement reached 0 0 0 2 0 1 Ineligible for review or withdrawn 2 0 1 1 0 0 Open 5 3 11 1 2 0 Because the Internal Review process is a non-legislated process, some appellants choose to go directly to the Designated Person Review. Of the appeals that went through the Internal Review process, 23 escalated their concerns to a Designated Person Review. Upon receiving the request, the Designated Person reviews the facts of the claim to reach a decision that is equitable and within the provisions of legislation. The final avenue of appeal is to the Motor Accidents (Compensation) Appeal Tribunal, which is constituted by a Judge of the Supreme Court. There are presently no matters at the Tribunal relating to recent review decisions by the Designated Person. This dispute resolution framework has now been in place for three and a half years and can more effectively provide customers with a timely review decision and detailed reasons for the decision. Although used less frequently than the Designated Person Review, the Internal Review process provides a valuable avenue for dispute resolution. The number of appeals to the Designated Person over the past two years is shown in the following table. To put these statistics into perspective, on average MAC receives around 500 claims a year, and multiple decisions can be made during the life of a claim.

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