Northern Territory Auditor-General's Incorrect Payment of Superannuation (Section 14 Directive) Audit dated 17 June 2020
Tabled Paper 49
Tabled Papers for 14th Assembly 2020 -; Tabled Papers; ParliamentNT
2020-10-21
Deemed
Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.
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Tabled papers
Legislative Assembly of the Northern Territory
Darwin
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Legislative Assembly of the Northern Territory
https://www.legislation.gov.au/Details/C2021C00044
https://hdl.handle.net/10070/809207
https://hdl.handle.net/10070/809208
16 An Allowance Request form is created for any new allowances. This form is prepared by OCPE, reviewed and signed off by the DCIS Tax Unit, the NT Superannuation Office and DCIS CS. This is to ensure that new allowance codes are set up correctly, with the correct classifications relation to OTE, PAYG and FBT. The Fair Work Commission must approve new EAs before changes can be implemented. OCPE will issue a bulletin or a letter to the relevant Agency CEOs covered by the EA once the EA has been approved. The process undertaken by DCIS Corporate Systems depends on the nature of the changes to be made. Some changes require systems administration changes, which have a defined process, while other substantial changes (such as enhancements and improvements) require more work and the process to implement the changes is more complex and less defined. Enhancements refer to the process of developing an entirely new program while improvements refer to making changes to an existing program. Changes in an EA can be classified as a systems administration change, an enhancement or an improvement depending on the complexity of the requirements. DCIS Corporate Systems will raise tickets for action items that require system administration changes, enhancements or improvements. Regardless of the type of change to be made, a ticket will be raised in Jira, the Corporate Systems service management system. Tickets are triaged based on their priority. Changes to be made are generally based on the approved EA. In certain circumstances, when an EA is still in process of ratification, DCIS Corporate Systems may make changes based on Determinations issued by the Commissioner for Public Employment. This happens when there is a delay in the approval of the EA by the Fair Work Commission. For significant and complex system changes, DCIS Corporate Systems develops a Functional Requirement Specifications document (FRS or FRD). This is reviewed and approved by the key stakeholders (mainly OCPE and DCIS Payroll) before programmers make changes to the system. For salary updates (which constitute system administration changes), DCIS Corporate Systems has formal guidelines to follow. Work performed is documented in a checklist. Processing enhancements and improvements are less structured and can include more ad hoc procedures. Nevertheless, tickets raised will follow the Main Jira Project Workflow from creation to closure. Once program changes are loaded, DCIS Corporate Systems performs their own internal checks before stakeholders perform user acceptance testing. In relation to salary increases, checking by DCIS Corporate Systems is done in accordance with the EA Translation and Salary Increase Procedures. This involves checking the production output to ensure the new salary rates have been correctly processed during the bulk upload. Additionally, DCIS Corporate Systems provides standard output reports to DCIS Payroll to check individual entitlements as a result of the bulk upload. If there are any errors in the new salary rates, it will be identified during the review of the Pay Transaction Record (PTR) by the Senior Payroll Officer before the PTRs are certified".